Sales Operations, Business Analyst

| Greater Denver Area
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
Zoom is looking for a Business Analyst (BA) that will support our critical sales systems and related processes with previous experience as a BA/PM in a fast growing company. It will require the ability to analyze existing processes and systems design, create new processes and systems for scale, manage your own project timelines, and juggle and prioritize various projects simultaneously in a high growth company. Experience in implementing detailed solutions to solve multidimensional business challenges is a must as we are a cross-functional support organization. We seek a self-starting individual who can think on their feet, embrace challenging business opportunities, and operate within our existing framework to solve important issues. This position requires a proactive, highly motivated individual with an aptitude for creativity and critical thinking, whom will be expected to take ownership and drive positive change in collaboration with key business stakeholders.

Responsibilities:

  • Own and lead projects in a complex and fast-growing organization
  • Managing project deliverables - negotiate timelines with stakeholders, manage timelines and prioritize business expectations
  • End-to-end ownership of system enhancements, regression testing, oversight of change control process
  • Keen problem identification, prioritization, and impact analysis
  • Requirement gathering, BRD creation and approvals, solution design, implementation, test execution, issue triage and knowledge transfer activities
  • Establish key metrics and communicating project progress, solutions, and risks
  • Documentation, training, and maintenance of existing and new systems
  • Key member for our applications management and be point of contact for missions critical and integrated business systems
  • Develop, optimize or overhaul new and existing business processes through system configurations or customizations
  • Take part in all areas of Zoom’s software development cycle supporting business analysts, developers and other members of the team
  • Support and drive systems compliance by maintaining and reinforcing Zoom policies
  • Support the team on triaging any development and deployment issues, bugs and fixes
  • Create and update functional and technical documentation
  • Develop and deploy metrics to answer key business questions.
  • Work closely with senior leadership to understand business challenges, and provide data/analysis for better decision making.
  • Communicate complex analysis and insights to senior leaders, both verbally and in writing.

Requirements:

  • 3+ years of experience analyzing business requirements, researching solutions, and driving system and process implementations
  • Must be able to work or relocate to Denver, CO, Overland Park, KS, or Alpharetta, GA and work in office daily.
  • Experience navigating requirements across multiple IT systems and an understanding of IT infrastructure
  • Bachelor's degree required, ideally in Mathematics, Operations Management Information Systems or related degree
  • Must be available outside of business operating hours for system deployments or bug fixes as needed
  • Familiarity with CPQ, Billing and Revenue recognition systems and processes
  • Familiarity with lead routing and territory management systems and processes
  • Experience with self managing projects in fast paced and dynamic environment
  • Experience creating BRD’s, FRD’s and obtaining impacted executive stakeholder approvals
  • Experience in project and development methodologies
  • Experience with SaaS Enterprise systems and SaaS business operations, including technical change management in JIRA or similar tool
  • 1+ years of experience with Salesforce.com is required

Zoom Video Communications Company Culture Highlights:
• Winner of Comparably's Award for Best Company Work-Life Balance 2019
• Winner of Comparably's Award for Best Company Compensation 2019
• Winner of Comparably's Award for Best Company Happiness 2019
• Winner of Comparably's Award for Best Company Perks & Benefits 2019
• Sales Department is ranked in the top 5% of companies for Diversity on Comparably.
• Zoom Video Communications is ranked in the top 5% of companies for Professional Development on
Comparably.
• Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably.
Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications
Get an inside look at the Denver office & culture here: https://youtu.be/xlR46BvpIuI
Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold bi-weekly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses anonymous questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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