ABOUT THE ROLE:

The Udemy Business (UB) GTM Strategy & Operations team’s mission is to enable all go-to-market teams to scale and grow top-line revenue efficiently. The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire UB go-to-market universe from lead generation to customer invoicing.

As part of this team, this role will have a significant impact with responsibilities for the process and information flows that drive the entire customer lifecycle. This position will require you to understand Udemy Business in order to redefine key processes, increase efficiencies, and help deploy best-in-breed systems. This team member contributes directly to scaling strategies and GTM teams to grow top-line revenue efficiently.

Success looks like getting deep into the business needs and data so you can implement the vital processes and tools that advance our GTM strategy. It looks like noticing the gaps in our knowledge and building a plan to fill those gaps and proactively collaborating on solutions.

About You

Do you thrive working on a team with a ton of influence promoting cross-functional alignment, and leading all aspects of resource and performance planning?

Do you find yourself energized by 

1) digging into the details on a mission to find a better way? 

2) combing through data to unlock new insights? 

3) tackling the problems that are most substantial for the business that allows us to better reach our customers?

Along with curiosity and drive, this role requires a basic understanding of SaaS and a desire to gain experience in Sales Operations and/or Go-To-Market Operations. The right person for this role understands how impactful data can be in setting the right strategy, and how important smooth operations are to executing that strategy.

Here’s what you’ll be doing:

• Design and implement methods for signaling sales opportunity and risk
• Maintaining on-going territory and customer health analytics
• Working with various tools optimize data hygiene in order to help measure addressable markets and sales segmentation
• Perform ad-hoc analysis, quantify impacts, and communicate results
• Providing operational support to sales leaders and sales reps via Slack, SFDC, video calls
• Act as a trusted thought partner to a range of cross-functional stakeholders across Udemy including Sales, Data Analytics, Business Systems, and other GTM teams
• Assist in developing and project managing sales strategies and initiatives required to drive productivity in a competitive, multi-product business environment
• Conduct analysis to identify areas for process improvement and work cross-functionally for continual optimization

We’re excited about you because you have:

• 5+ years experience in SaaS Sales Operations, GTM Operations and/or business analytics
• An understanding of a B2B sales motion
• Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows.
• Experience working with GTM tools such as Clari, Salesloft, Zoominfo, Dun & Bradstreet, Looker, etc.
• Strong quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas).
• Experience working closely with leaders and sellers in a SaaS B2B business
• Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done.
• A ‘what’s best for the business’ attitude, and willing to try new things, tackle complex projects and challenges
• Strong analytical skills to work on complex business issues with some supervision

Minimum Salary: $87,000 - $95,000 + Equity + Benefits (See Below)

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

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Udemy Benefits:

- Eligibility: Regular, full-time employees are eligible for Udemy’s benefit programs.

- Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only).

- HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.

- Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.

- Retirement: Access to 401(k) with annual employer contribution.

- Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, telehealth, health advocacy, parent/newborn support, and employee discounts.

- Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment.

- Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status.

- Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.

- Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable.

- Holidays: 10 paid holidays throughout the year; during COVID-19, Udemy also provides roughly one “Wellness Day” per month while working from home.

About Udemy

We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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