Company Description

At Conga, we believe that growth equals opportunity. It’s how we drive our business, but it’s also how we view our people and culture. Growth creates opportunity—we know that by growing our team of passionate, talented individuals, we have the opportunity to excel as the best tech company in the industry.

Our people are committed to the Conga mission to inspire, enable, and guide customers to success. We live this every day, working relentlessly to create powerful products that drive unmatched business results for our customers, while delivering service that is second to none. Conga’s position as the leader in digital document transformation, the provider of one of the top paid applications on the Salesforce AppExchange, our more than 11,000 customers and our collection of five-star reviews show our dedication to this mission! Conga has tremendous momentum. Our net dollar retention and NPS scores are industry leading.

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and many additional perks!

Job Description

The Sales Operations Analyst role is responsible for providing support services to the Sales and Customer Success Teams in the execution, of the sales process and opportunities. You will also partner with the Sales teams, as well as Channel and Customer Success teams with CPQ, policy interpretation and enforcement, process training, and documentation.

The role requires you to assess and learn quickly, pick up new concepts, and develop processes per business needs while adapting to rapid changes in the growing channel business and maintaining a positive attitude and upbeat outlook in a rapidly changing environment. Strong customer facing experience and being proactively driven with the ability to juggle multiple tasks in a cross-functional, fast-paced environment are key success drivers for the Sales Operations Analyst. 

This position will additionally partner with the business systems team to understand the regional business challenges they are facing, work with them to identify the best ways to remove obstacles and boost productivity. Dig deep into the current processes, issues, and systems set up, to identify, analyze and propose viable alternatives to the current state. 

Responsibilities:

• Provide global operational support to a 100+ person Sales and Customer Success team

• Highly organized team player who is passionate about partnering with our Sales and Customer Success teams to close deals, optimize process and implement best practices 

• Collaborate to identify acceptable customer and company procedures to facilitate deal closure and provide suggestions for improvements to streamline the process.

• Assist operations leadership with process definitions, process documentation, execution & operational issue analysis

• Develop training resources on Salesforce.com, Sales Process, Sales Tools, and ensure processes and policies are documented and implemented effectively within the team

• Monitor Salesforce data quality and run cleanup projects as necessary to ensure data integrity

• Manage scheduled and ad-hoc reporting of account and opportunity lists, funnel and pipeline reporting, and other success metrics identified by the business

• Manage operational enablement of new projects, product and pricing updates, and Sales and Customer Success initiatives

• Manage a Sales Operations Support Request Queue of incoming requests from the internal organization and provide timely responses

• Coordinate prioritization discussions with sales operations, Customer Success, and our business systems team

• Complete ad hoc projects and analysis as required

• Additional duties as assigned

Qualifications

• 3+ year of experience working directly with Sales, Sales Operations, or Field Sales Leaders 

• Bachelor’s degree or equivalent experience

• Prior experience with business and data analysis

• Experience with Salesforce/ related CRM platform 

• Advanced knowledge of sales processes

• Experience with Salesforce reporting skills

• Proven track record leading small to medium sized projects and initiatives from requirements to go-live

• Strong attention to detail with the ability to work in a fast-paced and changing environment

• Excellent interpersonal and communication skills, both written and verbal

• Highly self-motivated with strong time management and organizational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.