Webroot is seeking a highly motivated, results-driven Inside Sales Engineer to support our sales and marketing efforts.  In this role, you will demonstrate and evangelize our award winning security solutions to MSPs, SMBs and channel partners and will assist in all aspects of the sales cycle, where necessary.  The successful candidate will possess exceptional presentation and customer skills, technical depth in IT administration and cyber security technologies.

Responsibilities:

• Articulate the overall Webroot value proposition, vision and strategy to prospects and partners
•  Assist in increasing MSP and SMB adoption of Webroot solutions via sales   webinars, best practice and product training sessions, primarily over the phone
•  Become highly proficient and knowledgeable with Webroot SMB Security   products
•  Troubleshoot and solve technical issues and overcome objections
•  Maintain accurate records of customer communications, discussions and   escalations in Salesforce
•  Some domestic travel required for training and corporate meetings in Colorado

MUST POSSESS:

•  Bachelor's Degree or equivalent industry experience
•  2+ years of relevant IT experience, preferably small business or MSP (tech   support, systems admin, help desk, systems engineering)
•  Professional experience with: Endpoint Antivirus, Microsoft OS (Windows 7, 8 or   10, Server and RDS), Mac OS, Corporate networking infrastructures including;   DNS, group policy, Active Directory, VPN products and Virtual Environments   (VMWare, Citrix, Hyper-V)
•  Ability to effectively communicate technical knowledge to technical and non-   technical prospects
•  Must be a highly self-motivated professional with excellent verbal, written and   interpersonal skills
• Excellent time management and organization skills
• Quiet work environment with minimum background noise for phone presentations

ADDITIONAL DESIRABLE SKILLS:

•  Sales or customer service experience working with customers in a non-technical   role
•  Knowledge or experience supporting Webroot SMB products
•  Basic skills with RMMs and scripting or programming languages