Sales & Customer Success Enablement Manager
We believe any organization can achieve the business outcomes they imagine through online learning and leadership development. Today, more than 7,000 customers around the world are leveraging Udemy Business to advance the skills and careers of their people. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Mechanicsburg (Pennsylvania), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.
Udemy Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organizations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, leadership development, personal or professional skills. And we’re just getting started!
ABOUT THIS ROLE:
We are looking for a Sales and Customer Success Enablement Manager to join our team to support our growing Udemy Business Sales & Customer Success teams in North America whose primary function is to engage with current and prospective clients to help them achieve their learning business outcomes.
Here's what you'll be doing:
- Partner with North American Sales and Customer Success leadership to identify enablement needs
- Responsible for delivery of classroom and virtual Sales Learning & Coaching programs
- Work with a diverse group of stakeholders, managing multiple deadlines and competing priorities.
- Collaborate with our Global Enablement team to leverage and localize our existing programs and pivot where necessary for the needs of your stakeholders.
- Building dynamic, consumable content that achieves predefined learning objectives
- Facilitate, experiential learning experiences and provide 1:1 and 1:many Coaching initiatives in order to scale our Enablement programs
- Establish a network of sponsors so that every enablement initiative has support & participation from the business in its planning, development, sign off, and release
- Passionate about measuring the impact of Enablement programs
We're excited about you because you have:
- 2+ years experience in an Enablement and or Coaching Role
- 2+ years experience in a Sales quota-carrying role
- You demonstrate good judgment in figuring out how to get things done and solve problems
- You prioritize well and identify work based on importance and urgency, and articulate a plan to achieve results
- You advocate for progress, showing a mature demeanor when faced with challenges
- Passionate about modern approaches to learning. Experience with Microlearning, personalized learning journeys, learning reinforcement, and gamification
- Ability to travel up to 2 weeks per quarter (once we can resume traveling)
Compensation: $85,000 + equity + benefits (see below)
Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
#LI-EY1
Udemy Benefits:
- Eligibility: Regular, full-time employees are eligible for Udemy’s benefit programs.
- Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only).
- HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.
- Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.
- Retirement: Access to 401(k) with annual employer contribution.
- Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.
- Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment.
- Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status.
- Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.
- Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable.
- Holidays: 10 paid holidays throughout the year; during COVID-19, Udemy also provides roughly one “Wellness Day” per month while working from home.
Vaccine Mandate (US Only)
Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.
About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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