Job Description

Reporting to the Inside Sales Director, this position is primarily responsible for providing administrative support to the inside sales team. He/she will be responsible for various special projects including, but not limited to: auditing accounts and groups in Salesforce, creating a restaurant week selling database, auditing and updating pricing request tracking, assisting with coordination of summer training events and general help with reporting needs for the team. The Intern will also be responsible for assisting the ISC in the preparation of sales and training materials, other day-to-day office admin work and other special projects as needed.

Essential Duties and Job Responsibilities .

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Consistently meet and exceed goals, as assigned.
• Assist with planning and coordination for team trainings and other off-sites.
• Report, analyze and track data to support the Inside Sales, Sales Associate and Business Development teams.
• Assist with other special projects as assigned.

Core Value Competencies

The four core value competencies apply to all positions.

Customer First – Fosters trust and confidence with customers; Understands and determines current and future needs; Exceeds expectations; Monitors satisfaction; Looks for opportunities to improve service; Follows through; Solicits and applies feedback; Promotes customer focus; Builds/maintains positive relations

Collaboration and Teamwork - Demonstrates a commitment to team goals through attitude, contribution & cooperation; willingness to participate in a team; Shares info; Exhibits objectivity & openness to others' views; Takes accountability for own actions; Puts success of team above own interest

Creativity and Innovation - Develops innovative approaches & ideas to achieve goals, Solve problems, improve performance; Receptive to new ideas, methods, technologies; Takes calculated risks to accomplish goals; Meets challenges w/ resourcefulness; Questions conventional methods.

Continuous Improvement - Pursues training & development; Strives to continuously build knowledge, skills & abilities; Seeks & applies feedback to improve performance; Demonstrates urgency/persistence to accomplish goals; Continually seeks to improve processes/products/services.

Job Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Consultative Meeting Approach: Builds rapport and establishes trust, asks questions to discover team's needs, applies knowledge effectively, presents solutions that meet ISR's objectives.

Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decision.

Negotiation skills: Clarifies interests and positions of all parties, adjusts tactics to achieve desired results, manages conflict, manipulation and strong emotions, develops alternative options for mutual gain, builds consensus through give and take.

Qualifications

To perform this job successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• 2-3 years of college coursework preferred
• Ability to multitask and work independently
• Strong organization skills
• Superior communication skills, both written and verbal
• Strong attention to detail
• Must be able to provide proof of eligibility to work in the United States

Technology Skills

• Experience using Salesforce of equivalent CRM solution preferred
• PC and various software applications (including proficiency in Word, Excel, PowerPoint and online meeting solutions)
• OpenTable software experience a plus

Other Skills and Abilities

• Self-motivated with proven ability to perform well under pressure and against goals and deadlines.
• Excellent communication, listening, influencing and training skills.
• Proven ability to work across many departments to solve problems and achieve results.
• Demonstrated success building and maintaining business/customer relationships.
• Excellent organization, documentation and time management skills.
• Attention to detail in administrative responsibilities.
• Capacity to grasp and learn complex concepts quickly and independently.
• Professional appearance and presentation required.

Benefits

OpenTable is excited to offer many benefits to its employees. Those listed below highlight what a high-performing Inside Sales Intern can expect!

• Opportunity to apply classroom knowledge to real world experience.
• Insight into best practices throughout the restaurant industry.
• Exposure to talented, seasoned business leaders.
• Engage in a company culture that encourages work hard/play hard philosophy. Become part of an interesting and charismatic group of sales and account management professionals who love what they do.