Order Desk Analyst at Alchemer

| Greater Boulder Area
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Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do. 

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).

What You Will Do

You will work collaboratively with the sales team to generate customer quotes and process customer orders. The ideal candidate will have a strong attention to detail to ensure customer quotes are being properly created prior to distributing quotes to our customers. This position will work cross functionally with our sales, finance and sales operations teams to drive revenue for the business and renew our existing customers in a timely manner.

     Responsibilities

  • Using our sales systems (Salesforce and Zuora), candidate will work collaboratively with our Customer Service Managers to build quotes for our customers
  • Candidate will ensure quoting accuracy by auditing quotes for proper products and prices prior to sending to our customers
  • Upon quote execution, candidate will be responsible for processing quotes within our sales systems to initiate invoicing and software licensing
  • Become a knowledge expert on our sales and quoting software tools to help aid sales team
  • Identify areas for process improvement and provide suggestions

     Essential Qualifications:

  • Strong communication and interpersonal skills
  • Detail oriented with a strong attention to detail
  • Experience with Salesforce and Zuora (or other quoting tools)
  • Ability to think critically and solve problems as they arise
  • Excellent task management skills and ability to juggle multiple tasks at any given time

Compensation for this position includes an hourly wage of $19.23 - $24.04, eligibility for an annual bonus, and participation in the Founder’s Pool program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited paid time off and eleven paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • VueLibraries
    • LaravelFrameworks
    • ZendFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

168 Centennial Parkway, Louisville, CO 80027

An Insider's view of Alchemer

What projects are you most excited about?

We are evolving our platform with new integrations, additional data analytics and machine learning. Built on AWS, we are adding new microservices and VueJS front end apps. We work with Docker, ElasticSearch, MySQL, Redis, PHP, Laravel/Lumen, Node.js, Express, Vue, Jest, ES6, Saas, Webpack and more. Help us build the future of insights software!

Ian

VP of Technology

How does the company support your career growth?

SurveyGizmo is awesome at encouraging growth of employees. They offer TONS of internal training to help you learn everything about the tool to maximize your potential. I am only a month in to my position, and I learned enough about our tool to go train 30 customers in Washington, DC. It was a successful event, and I am excited to learn more!

Alli

Training Specialist

How do you make yourself accessible to the rest of the team?

We keep an open door policy to ensure our employees can access any of our leaders. For myself, I am a servant leader and always willing to help any of our employees regarless of the situation or department.

Nolan

Sales Manager

What are Alchemer Perks + Benefits

Alchemer Benefits Overview

We offer a generous benefits package and a variety of perks including:
- Affordable Medical, Dental, and Vision plans through Cigna (90% medical premium paid for employee only coverage)
- Up to $2,250 in annual cafeteria funds to be used for wellness, commuter expenses, or continuing education
- Company paid Short-term/Long-term Disability, Life and AD&D coverage, and Accident Insurance
- Founder's Pool profit sharing program
- Generous PTO policy, starting at 15 days, plus major holidays and 4 float days
- Onsite complimentary massages weekly
- Discounted memberships for health clubs
- Dog friendly office
- Casual dress code
- Nearby biking and walking trails

Culture
Eat lunch together
Intracompany committees
We have a volunteer-based club that meets biweekly to plan fun events for the office such as holiday parties, onsite happy hours, and new employee welcome events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SurveyGizmo employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SurveyGizmo provides employees with a 401(k) matching plan managed by AmericanFunds. We match 100% of contributions up to 6% of an employee's annual gross pay with no vesting period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
SurveyGizmo employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
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