Market Research, Key Account Manager, Client Services
About GutCheck
At GutCheck, we pioneered agile market research to provide our clients with actionable answers and insights, globally, at the speed of their business. We believe in the power of consumer research, and we are dedicated to providing best-in-class solutions. By challenging the status quo to get to something better, we are continually evaluating new, innovative ways to take tried-and-true methods and make them more agile to best support our clients, helping them think smarter and act faster.
About the Role
At GutCheck, our purpose is to make a hero out of each and every client contact we support. As such, the Manager, Key Accounts in Client services, through partnership with cross-functional teams, will play a pivotal role in driving industry-leading customer and employee satisfaction.
In this role, you will be the client-facing Market Research expert on one our largest key accounts, driving customer adoption and success by providing strategic research guidance and engagement recommendations based on your customers’ objectives. The end result is confidence in our research acumen, increased customer retention, and expansion of GutCheck's footprint within the client organization.
What You’ll Do
- Tee It Up! Live by and champion our cultural values of Team, Educated Opinion, Economic Thinking, Intellectual Honesty, and Trust
- Work collaboratively to manage and service GutCheck’s largest partnerships within the technology vertical
- Ensure customer satisfaction goals and individual revenue growth goals are met for key customers within GutCheck’s portfolio of business
- Lead by example through rigorous adoption and execution of GutCheck’s client-centric Service Planning methodology, scale, track, recommend and communicate best practices
- Serve as VOC and commercial product champion for GutCheck products. For example, this role will serve as an internal leader and customer representative for the evolution of Gutcheck’s core services and/or for new & innovative products that GutCheck brings to market
- Work closely with key stakeholders and cross-functional teams within the sales department to set a professionally directed strategy aimed at customer development, retention, and expansion
- Conduct on-boarding activities to ensure clients are as successful in use of products and/or service
- Oversee proactive engagement with clients to build value and ensure long-term partnership
- Maintain a deep knowledge of client industry, product, and role in the market
- Participate in the successful hiring, engagement and development of Client Services Managers
- We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do
About You
- Specific knowledge of the market research or strategy & insights field with at least 2 years experience in the technology vertical
- Typically, 8+ years of market research experience
- Experience in a customer-facing researcher or client services role
- Good business acumen and business knowledge
- A customer and employee first mentality
- Lead from the front - experience partnering closely with internal team and stakeholders to help with deal management and to ensure quota attainment
- Knowledge of sales performance analytics and interpreting results
- Excellent communicator
- Customer Focused - build and maintain strong, employee and prospect relationships
- Knowledge of contracting, negotiating, and change management
- 4 year college degree
- The ability to travel up to 50%
GutCheck is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.