Manager of Strategic Payor Partnerships

| Greater Denver Area
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About Us

DispatchHealth is redefining health care delivery by offering on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payors, provider groups, health systems and others to deliver care in the home in order to reduce unnecessary emergency room visits, hospital stays and readmissions, and improve the patient experience. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call.

DispatchHealth’s innovative model has driven a market-leading patient NPS of 95 across more than 160,000 patient visits and attracted investment from leading healthcare funders, including Oak HC/FT, Optum Ventures, and Humana.

For more information, visit DispatchHealth.com.

Our mission

To create the most advanced and complete in-home care model in the world.

Job Summary

DispatchHealth is seeking a Director of Payor Partnerships to play a critical leadership role in continuing to grow its innovative model of acute care in the home. Reporting to the Vice President of Payor Strategy and Success, this individual will collaborate with health plan partners to design and implement partnership strategies to expand the reach of DispatchHealth, improve patient outcomes, and reduce healthcare costs.

Responsibilities

  • Work closely with DispatchHealth and partner teams to drive successful partnership outcomes, including by:
    • Working with health plans to develop partnership roadmaps that are aligned with partner business and care delivery strategies
    • Leading working sessions to develop and refine implementation plans to drive partnership success
    • Collaborating with DispatchHealth subject matter experts to identify and incorporate best-in-class clinical, operational, marketing strategies to support implementation plans
    • Developing metrics and milestones to measure the success of partnerships and routinely reporting on progress to plan
    • Supporting regular business reviews with executive partners on performance against the Quadruple aim, including detailed economic reviews
    • Serving as a day-to-day contact for key partner counterparts
  • Partner with DispatchHealth leadership to develop and hone overall growth strategy, including by:
    • Developing standardized tools that can be applied across all risk-bearing partners, including contract and implementation frameworks
    • Building new analytic models and approaches to project growth, track utilization, identify opportunities for operational improvement, and measure outcomes
    • Creating and testing strategies for expanding health plan partnerships (e.g., capturing SDOH data, HEDIS/Gap Closure support) and driving greater efficiency in current partnerships (e.g., promoting seamless patient handoffs between clinicians and DispatchHealth teams
    • Creating and testing strategies for rolling out new products to partners (e.g. hospital-at-home, SNF-at-home)

Requirements

  • At least three years of experience within a healthcare services environment, including but not limited to payors, providers, healthcare consulting, or health policy
  • Bachelor’s degree required
  • Strong business judgment; ability to quickly understand business drivers for DispatchHealth partners and effectively communicate DispatchHealth’s value proposition to them
  • Outstanding planning and organization skills, with demonstrated experience managing complex projects to successful outcomes
  • Exceptional oral and written communication; experience presenting to senior audiences and facilitating meetings
  • Self-directed, entrepreneurial and eager to take ownership
  • Comfort with ambiguity and startup environment
  • Passion for improving healthcare

Benefits

  • Be part of an organization that is innovative, progressive, and committed to transforming healthcare
  • Join a rapidly-expanding company with significant personal growth opportunities
  • Competitive salary, health and wellness benefits, and 401K

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

An Insider's view of DispatchHealth

What’s the vibe like in the office?

Working at DispatchHealth means working in a collaborative and supportive environment. With an open-office feel and the option to work from home if needed, I think our employees feel more connected to their jobs and co-workers.

Spencer Kline

Vice President, Growth

What projects are you most excited about?

The main focus for our product and engineering team is to build experiences for our users that make their job easier so they can deliver an exceptional patient experience. I'm excited to ensure a stable, reliable and secure platform capable of serving a large increase in patient volume, and build products that our users love by soliciting feedback.

Nabeel Meghji

Senior Vice President, Product Management

How does the company support your career growth?

It's incredible to work leaders that are true trailblazers in the healthcare industry. They set high expectations, but they listen to feedback and inspire their employees to reach higher, dream bigger, and achieve greater. With their support, I feel empowered to make a lasting impact.

Amelia Sprague

Director, Marketing and Communications

What unique initiatives do you have that encourage innovation?

I love watching DispatchHealth employees work together to improve how patients access great care. As we continue to transform and expand rapidly, staying enthusiastic and focused on our core purpose will help us continue to innovate and transform the healthcare industry.

Mark Prather

CEO

What makes someone successful on your team?

We have a lot of problems to solve in order to drive the business forward. Successful people in data/analytics are those who are comfortable being uncomfortable and who love to constantly learn new things. While they bring a solid base of knowledge in our primary tech stack, they are constantly finding new ways to meet business challenges.

Dan Edstrom

Business Intelligence and Analytics Leader

What are DispatchHealth Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DispatchHealth offers you a choice of two Health Flexible Spending Accounts (Healthcare or Limited Purpose) and a Dependent Care Flexible Spending Account.
Disability Insurance
Dispatch Health provides STD coverage at no cost to you. LTD coverage provides income when you have been disabled for 90 days. Your benefit is 60% of your monthly earnings, up to $10,000 per month.
Dental Benefits
Dispatch Health offers competitive benefits designed to provide high quality dental care.
Vision Benefits
Dispatch Health offers competitive benefits designed to provide high quality vision care.
Health Insurance Benefits
DispatchHealth offers you a choice of 4 plans: Two (2) HDHP Plans (HSA Open Access Plus and HSA Choice Open Access Plus) and two (2) PPOs (OAP Mid and OAP Choice Plans).
Life Insurance
DispatchHealth provides basic life insurance of $25,000 at no cost to you. Beneficiaries receive a lump sum payment if you die while employed by DispatchHealth. AD&D & Voluntary Life are provided.
Onsite Gym
Free gym access & the most unique healthcare culture in Denver
Retirement & Stock Options Benefits
401(K)
Company established 401k retirement plan in partnership with Vanguard
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Happy Hours
DispatchHealth provides monthly Happy Hours at local establishments
Parking
Open parking for all employees at no cost
Pet Friendly
DispatchHealth supports a pet friendly atmosphere.

Additional Perks + Benefits

DispatchHealth has partnered with InfoArmor to offer identity theft protection for employees and family members.

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