We are:

Wix Stores - one of the largest business units at Wix and one of the biggest DIY eCommerce platforms in the world. We pride ourselves on the growth of our employees, our true start-up atmosphere, and of course, our product: stunning storefronts, easy-to-use features and effective tools.

You are:

A dynamic self-starter with 1-3 years’ experience in Customer Success Management, Account Management, Sales, or Consulting. Advantageous if you have eCommerce knowledge or a background in Digital Marketing. You take a consultative approach to uncovering clients’ business challenges and know how to act as a trusted partner to advise clients on how to best use a product.

You’re adept at solving problems that span business and technology, and you’re comfortable operating in ambiguity. You thrive in an ever-changing environment, and want to be a part of helping to write the playbook instead of sitting back and executing. You’re eager to roll up your sleeves and help new clients execute on projects -- there is no task ‘too small’ when it comes to helping partners succeed. You have exceptional project management and organizational skills that allow you to manage your book of business and juggle multiple projects. You also have a successful track record in meeting and exceeding revenue/ client retention and client satisfaction KPIs

As a Growth Account Manager, you will:

• Play a part in helping to expand Wix’s footprint as the choice provider in the digital storefront space.
• Own a book of business of Wix eCommerce store accounts, be a trusted partner and consultant, and help them grow successful shops by demonstrating the opportunities available through Wix’s business and advertising solutions.
• Constantly strive to expand your clients’ Wix product usage through thoughtful onboarding, ongoing training and workshops.
• Leverage data to identify gaps that clients might have in running their businesses as efficiently as possible on Wix, and provide solutions to help them improve.
• Ensure client satisfaction and long-term loyalty, manage client expectations, and  solicit and act on client feedback.
• Identify opportunities to create and improve our current processes, tools, reporting, and documentation.
• Work closely with our sales, product, marketing, product and customer care and teams to deliver exceptional client experiences and be the true voice of the customer.
• Be a part of building one of the fastest-growing teams at Wix