We’re building the first mobile platform for early education – a $60B market in the US alone – with the largest network of schools and providers across the globe. Based in San Francisco, Denver, & Austin, our team is passionate, talented, and customer-focused. We feel fortunate to be able to build a platform that has a measurable impact on the daily lives of teachers, parents, and kids. The team includes former Amazon, eBay, LinkedIn, Square, and Zynga staffers, and investors include GGV Capital, Chan Zuckerberg Initiative, Eniac, ICONIQ, Bessemer Ventures, and Mark Cuban.

Brightwheel’s Story: youtube.com/watch?v=lzKlbk3lKc4

Shark Tank: youtube.com/watch?v=5iKitGJeAZ4, youtube.com/watch?v=YIlU5foIlJc

Who you are:

Brightwheel is seeking individuals who can help our customers get the most value by adopting our integrated billing offering, which enables easy, on-time payments for educators and parents. We are rapidly expanding this program and need go-getters who are excited to wear many hats and can apply FinTech expertise to customer interactions. The ideal candidate will have customer-facing experience and have a passion for FinTech. All candidates must be comfortable owning customer adoption goals and demonstrate our core values: Ownership, Empathy, Learning, & Results.

What you'll do:

• • Engage current customers and drive adoption of integrated billing
  • Teach customers how to use our integrated billing product and get them set up on our platform
  • Help our customers get more out of the integrated billing product
  • Partner closely with our Risk operations and other customer service teams
  • Develop expertise in our integrated billing offering and act as a subject matter expert in Fintech
  • Bring creative solutions and out-of-the-box ideas to problem solving

Qualifications, Skills, & Abilities:

• • Bachelor's degree, 2+ years experience
  • Customer-facing experience (bonus points for Sales or Upsell experience)
  • Experience in the payments, billing, risk, fraud, and/or finance industry is a plus
  • Fast learner and ability to deal with ambiguity
  • Attention to detail and goal oriented
  • Strong communicator and a customer-first mentality

Brightwheel is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

APPLY FOR THIS JOB