Director of Account Management

| Greater Boulder Area
If you’re interested, please send us an email at [email protected] and tell us in less than 10 sentences (instead of a cover letter): (1) Why you’re interested and what energizes you about this role, and (2) what unique contributions you bring to a team!
Apply now

ABOUT US

Backbone is simplifying product creation. We’re a next generation PLM solution built for the direct to consumer economy. It’s our mission to help innovative brands design, annotate, iterate, and push to production faster than ever before. We have a fun and fast growing team based out of Boulder, CO, and are looking for energetic and experienced team members to help us grow. 

ROLE

Backbone is seeking an experienced Director of Account Management to create our strategy and grow our team. An ideal candidate would act as a Player / Coach, developing our initial Account Management strategy, directly owning our customers for an initial period and then, over time, ramping a team to scale execution of this strategy.

RESPONSIBILITIES & OUTCOMES

  • Work with VP of Customer Success and COO to determine renewal/expansion strategy, quotas and forecasts - and then execute on those.
  • Create scalable customer management processes that support an SMB / Mid Market customer base
  • Partner with Customer Success to identify and track key customer health metrics 
  • Build the right processes and tools to identify, grow, and develop existing customers.
  • Help customers resolve issues and report bugs
  • Partner with Sales and Customer Success teams to deliver an optimal customer experience
  • Build strong relationships with customers and be a trusted advisor throughout the customer lifecycle.
  • Be an advocate for customers. Actively listen to understand their goals and identify opportunities for product or service enhancement.
  • Deliver world-class customer service in every interaction

IDEAL QUALIFICATIONS

  • 5+ years of SaaS sales and customer experience 
  • 2+ years in management / people leadership role
  • Not required, but extra points for experience in consumer product design and creation (ideally fashion and apparel)
  • Top tier presentation and product demo skills (both in person and via video)
  • Relationship focused. A team member who believes in the long-term value of building trust with customers.
  • Proficiency in using Salesforce.com and other tools (like ChurnZero)
  • Desire to work in a fast-paced startup environment 
  • Ability to gather and use data to make business decisions
  • Must be local to Boulder
Read Full Job Description
If you’re interested, please send us an email at [email protected] and tell us in less than 10 sentences (instead of a cover letter): (1) Why you’re interested and what energizes you about this role, and (2) what unique contributions you bring to a team!
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • Churn ZeroAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • Air TableManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

A block off of Pearl Street, Backbone resides in the Boulder One Building, facing a beautiful patio and fountain. The perfect Boulder location!

An Insider's view of Backbone

What’s the vibe like in the office?

I was surprised, in a good way, about how casual and comfortable our office is. Nothing about our office is intimidatingly professional. Everyone is professional, for sure, but in a supportive way rather than in a scary, looking-down-on-you way. Everyone has everyone else's best interests at heart, and it's lead to a really tight team.

Elizabeth

Junior Growth Marketer

What's the biggest problem your team is solving?

We're building a quicker, more effective, more robust solution for people in the PLM space to replace antiquated, out of date systems. What we're doing really is revolutionary. We're becoming the one-stop shop that everyone in the consumer goods space can go to.

Paul

Senior Software Engineer

How has your career grown since starting at the company?

I started as one of the first interns at Backbone, and I've been given opportunities to excel at every turn. It's been a lot of hard work, but I've always felt really supported here. My team leader has given me more and more responsibility as time has gone on, and I'm excited to see what I can do in my first management role.

Harrison

Communications Manager

What does your typical day look like?

One of the things I love about Backbone is that I don't really have a 'typical' day. Every day looks different. I kind of act as a bridge between the a lot of our different teams because we do a lot of inter-team work. Sometimes I sit in on client calls work, because I know the platform so well. We all wear a lot of hats here!

Eva

Implementation and Operations Analyst

What are Backbone Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
We want you at your best so full-time employees are offered full health insurance through our carrier.
Life Insurance
All Backbone employees can elect for life insurance coverage through the company's HR portal.
Wellness Programs
Onsite Gym
Boulder One has an amazing full featured gym with discounted services so you can walk just a few steps out of the office to get your leg day in.
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
We currently offer a company 401(k) retirement plan which enables you to select from various funds
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
We enjoy having everyone in office however we do enable all employees to work remotely pending their manager's discretion.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Backbone's unlimited paid vacation policy allows employees to take as many days off as they need, providing they comply with a 2-week notice policy and get manager approval.
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We work with a lot of amazing brands so the office is a fashion show on any given day. We keep it pretty casual so we can focus on the work instead of what to wear.
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Boulder's a tough place to park, so we pay for all of our employees to use the local garages around the office.
Pet Friendly
Backbone's pet policy is occasional bring your pet to work days.
Relocation Assistance
For full-time employees, Backbone currently offers moving cost and travel expense reimbursement.
Fitness Subsidies
Backbone offers $100 per month for health and fitness related services.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Backbone hosts lunch and learn meetings once per month.
Promote from within

Additional Perks + Benefits

Backbone tries to make life easy for our employees.

More Jobs at Backbone1 open job
All Jobs
Sales
If you’re interested, please send us an email at [email protected] and tell us in less than 10 sentences (instead of a cover letter): (1) Why you’re interested and what energizes you about this role, and (2) what unique contributions you bring to a team!
Apply now
Save jobView Backbone's full profileSee more Backbone jobs