Customer Success Representative at Stream

| Greater Boulder Area | Remote
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Our culture
Stream has a casual social culture, our team is very diverse in age, nationality and we all have different backgrounds. We are socially active on our Slack networks and you will be warmly welcomed to our growing team.

Location
Boulder hire will need to be in the Boulder/Front Range area.

https://getstream.io/careers/job/customer-success-representative/
Apply now
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Stream is looking to expand the Customer Success department with another representative in Boulder. This is a full time position.

What you will be doing

In this position, you will learn about our Chat and Feeds and the code behind them, as well as help our customers make the most out of our products and services. This position offers excellent growth potential, and the opportunity to take ownership of a role in an exciting marketplace.

Responsibilities

  • Help our customers on our technical support platform.
  • Assist the sales team as a technical resource.
  • Be the first point of contact for our Enterprise customers in our elevated support channels.
  • Continue to build our community support platform by providing assistance and writing short technical articles on best practices.
  • Work on improvements and optimizations to our documentation.
  • Seek feedback from customers to determine key growth areas.
  • Assist the development team in managing new feature requests and bug reports.
  • Boulder hire: Focus on the technical sales process. This will involve creating technical sales material (sample apps) and assisting the sales team on calls as a technical resource.

About you

  • You are curious about and enjoy reading and writing code in one or more of the following languages: Python, JavaScript, Java, Kotlin, Ruby, Swift.
  • You have technical knowledge of API’s to help you learn about Stream’s products and services.
  • You have the technical communication skills to help our customers understand problems and point them in the right direction.
  • You are organized and motivated. You will be expected to manage your own time effectively to contribute to projects and initiatives in various departments.
  • You are fluent in English and have excellent written language skills, as our customer communication and internal correspondence are in English.

Bonus points

  • You have experience working on a codebase at a professional level.
  • You have experience in a technical customer support role. The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking. You will work directly with sales teams, customers, and marketing as a technical reference and you will often be the first point of contact for our customers. You enjoy seeking out answers, but also know when it is best to seek help from more experienced developers.

What we have to offer you

Stream employees enjoy some of the best benefits in the industry:

  • Competitive salary
  • Equity in Stream
  • Opportunity and support to attend and/or present to industry-related conferences and meetups
  • Opportunity to work on OSS projects
Read Full Job Description
Our culture
Stream has a casual social culture, our team is very diverse in age, nationality and we all have different backgrounds. We are socially active on our Slack networks and you will be warmly welcomed to our growing team.

Location
Boulder hire will need to be in the Boulder/Front Range area.

https://getstream.io/careers/job/customer-success-representative/
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Located in the heart of Boulder's Pearl Street pedestrian mall, Stream's office is steps from popular restaurants and a few miles from hiking trails.

An Insider's view of Stream

What’s the vibe like in the office?

Casual, friendly and helpful. We do a lot together: lunches, fitness classes, happy hours and of course celebrating successes.

Scott Lasica

CSO

How do you collaborate with other teams in the company?

I start off every project with the sales team to make sure the handoff for a new personalization client goes smoothly and expectations are clear. Then, I work with customer success to make sure that communication is solid. During this whole process, I often reach out to devs. It's super easy to directly communicate with with anyone at Stream!

Neha

Data Science

How has your career grown since starting at the company?

I started at Stream as 1 of 2 BDRs (business development reps). Over the course of the past 2.5 years my position has evolved a few times. I initially moved into the role of BDR Manager, then into an inside sales role and finally become an Account Executive, which is the position I I hold today. I am really excited about the future of Stream.

Dani

Sales

How do you empower your team to be more creative?

Stream emphasizes mutual trust and respect. Employees are provided autonomy and encouraged to speak up with their ideas. At Stream, we believe that it is vital to genuinely listen to and consider every employee's idea to push the company forward – all thoughts are well heard and, more often than not, put into play.

Nick

Director of Marketing

What projects are you most excited about?

I’m most excited about our new mobile chat SDKs. They release the full power of stream chat in a ready-to-use library!

Josh

Design

What are Stream Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Culture Club!
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
You get a piece of ownership in Stream. Stock options are granted to all full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
15 days PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Boulder employees receive parking and public transportation benefits.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Foosball, Darts.
Stocked Kitchen
Weekly team lunches and a fully stocked kitchen with tasty snacks and craft coffee.
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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Our culture
Stream has a casual social culture, our team is very diverse in age, nationality and we all have different backgrounds. We are socially active on our Slack networks and you will be warmly welcomed to our growing team.

Location
Boulder hire will need to be in the Boulder/Front Range area.

https://getstream.io/careers/job/customer-success-representative/
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
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