Customer Success Engineer

| Greater Denver Area
Email your cover letter and resumé to [email protected] w/ "Built In Colorado" in the subject line.
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The Role:

StackHawk’s Leadership team is seeking an experienced Customer Success Engineer who will be a Subject Matter Expert (SME) for StackHawk customers in configuring the StackHawk scanning engine and helping customers instrument application security in their CI/CD pipeline. This role is a key to the success of conversion of prospects to customers in helping them quickly become successful with the scanning engine, and experiencing the StackHawk platform for triaging and fixing security bugs. The StackHawk Customer Success Engineer will be an experienced technologist with technical breadth and depth coupled with strong presentation and listening skills, as you will be a technical face of StackHawk to our customers and prospects. You will partner with the Founders and future sales team, enabling them to engage in technical discussions and be the primary technical relationship owner.

As the Customer Success Engineer for a rapidly growing DevOps + AppSec company, you must be a strongly motivated self-starter that can work cross-functionally with the rest of the Founder, Engineering and support teams to drive new adoption of the StackHawk product.

What You'll Do

  • Develop, deliver and maintain customer demo environments
  • Collaborate with customer development or security teams to instrument StackHawk in customer CICD pipelines
  • Help customers achieve data rich scans by supporting them with YAML configuration, authentication and API scanning
  • Deliver webinar or live content demos of the product, and partner demos and webinars
  • Maintain a Subject Matter Expert level of knowledge of StackHawk’s solutions while staying current in understanding the competitive landscape and industry trends
  • Help to establish and refine ways to make prospects and customers successful with StackHawk that will ensure revenue growth
  • Convey customer technical requirements to Product and Engineering teams
  • Ability to travel (around 25% estimated) throughout sales territory for meetings with prospects, partners and events (you know, once this COVID thing is under control)

About You

  • 5+ years of experience in SaaS software support and engagement
  • Experience with some of all of the following foundational technologies: RestAPI, GraphQL, Server Side HTML applications, and Application Security Testing
  • Proficient in YAML definitions
  • Experience working with or demonstrated ability to learn the Zed Attack Proxy open source scanner
  • Ability and experience in troubleshooting software products
  • You’re a self-starter with a proven track record of success, driving revenue growth against quota, and increased profitability in complex developer based sales motion.
  • You are a creative, out of the box thinker with a passion for coming up with novel solutions to complex problems
  • You’re highly data-driven with a commitment to process. You know success has to be measured and you work best with well-defined goals.
  • You love working in teams and your teams love working with you
  • You’re comfortable with and thrive in the rapid, unpredictable nature of a tech startup
  • You have excellent written and oral business communication skills and are comfortable presenting complex technical subjects to both highly technical and business audiences

The Goods

  • Competitive Compensation: Earn a competitive salary and get an equity stake in the company that we are building together. 
  • Solid Benefits: Health, dental, and vision insurance 100% paid for employees and dependents. Other benefits include life insurance, AD&D, and 401K.
  • Time to Recharge Encouraged: Take what you need vacation plus ten paid holidays! Unplug, recharge, and come back refreshed. 
  • Fun Team and Perks: We do great work and have fun doing it! Get a great at home equipment setup, a fun team to collaborate with, and other great perks.
  • Place Where Your Work Matters and You Grow: As a seed stage company, your work shapes the product that we are building. Nothing beats arriving at work every day knowing that your work deeply matters, and there is no better opportunity to grow in your career.

StackHawk is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • Post NotesDesign
    • SharpiesDesign
    • JIRAManagement
    • SalesforceCRM
    • SendGridEmail

Location

Located in the heart of downtown, with restaurants and coffee shops in short walking distance. Lightrail stops at our building and parking attached.

An Insider's view of StackHawk

What’s the vibe like in the office?

The team includes a variety of talent across different fields, industries, and backgrounds. The company has a vision to transform application security and we have since laid down the foundation for fast, intuitive software development.
Building great software with friends is a great way to make a living, and StackHawk is a great place to do it.

Sam

Full Stack Engineer

What projects are you most excited about?

At StackHawk Engineering, I'm excited that we are building both useful security products for our customers. Being able to deliver tools and applications to other engineers that can help them automate security testing for their own applications is extremely satisfying.

Topher

Senior Full Stack Engineer

What are StackHawk Perks + Benefits

StackHawk Benefits Overview

Competitive Compensation: Earn a competitive salary and get an equity stake in the company that we are building together. Phone reimbursement, paid parking, and commuter benefits included.

Solid Benefits: Health, dental, and vision insurance 100% paid for employees and dependents. Other benefits include life insurance, AD&D, and 401K.

Time to Recharge Encouraged: Take what you need vacation plus ten paid holidays! Unplug, recharge, and come back refreshed.

Fun Team and Perks: We do great work and have fun doing it! Our office comes equipped with hardware of your choice, daily breakfast and snacks, coffee, happy hours, on-site gym, and a fun team to collaborate with.

Place Where Your Work Matters and You Grow: As a seed stage company, your work shapes the product that we are building. Nothing beats arriving at work every day knowing that your work deeply matters, and there is no better opportunity to grow in your career.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
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Email your cover letter and resumé to [email protected] w/ "Built In Colorado" in the subject line.
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