Contract Renewal Sales Specialist III at GHX
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Reporting to the Manager of Contract Renewals, the Contract Renewal Sales Specialist (CRSS) is responsible for executing renewal sales into existing customer accounts and meeting or exceeding their quarterly and annual sales quota. The CRSS will manage their sales opportunities in SalesForce and will be responsible for negotiating complex deals and securing long-term agreements. The CRSS will review and analyze the prospect's current contracts and key account metrics. This will be used to develop and implement a customer specific sales strategy. Using our defined sales methodology and best practices, the CRSS will deliver a positive customer experience and secure the sale. The ideal CRSS candidate demonstrates excellent interpersonal and communication skills; a creative, analytical mind; proven track record in negotiation and achieving a sales quota; strong legal and research background; history of achieving solid results in a fast-paced, high volume environment; an understanding of healthcare supply chain; and a passion for our mission and vision.Principle duties and responsibilities:
- Achieves quarterly and annual renewal sales goals
- Work with Sales Leadership to develop and execute variety of competitive sales strategies
- Execute against defined competitive sales methodology to secure long-term agreements
- Develop & foster strong professional relationships with internal business partners including Customer Success, Finance & Accounting, Contracting, Sales, and Executive Leadership
- Review, analyze, and interpret agreements with high degree of accuracy
- Utilize SalesForce, Gainsight, and various additional sources to determine customer health
- Identify roadblocks and works effectively with internal and external customers to resolve
- Prepare professional, well written quotes and contracts for presentation to customers
- Identify customer attrition risks, develop cross-functional plan to successfully mitigate
- Effectively positions upside sales opportunities through strong partnerships with GHX sales
- Develop, create, and run reports as required using various internal systems
- Act as an escalation point for B2B collection activities
- Successfully executes on special initiatives or special projects as required
- Master and maintain an extensive working knowledge of GHX solutions and services
- Maintain knowledge of eHealthcare trends, competitors, competitive activities, supply chain
- This role is inclusive of, but not limited to the above responsibilities.
- Proven track record of achievement of sales quota
- Strong sales and negation skills for negotiating complex agreements
- Strong written and verbal communication skills up to and including executive level contacts
- Exceptional people skills to drive results cross-functionally with internal and external customers
- Analytical, strategic, and collaborative mindset
- Brings creative solutions to the table when confronted with a challenge
- Tech Savvy – Ability to quickly learn and utilize new systems and system processes
- Experience with Salesforce.com and CRM applications
- Experience with detailed research (legal, financial, etc.)
- Proven ability to analyze and interpret complex contracts with high degree of accuracy
- Committed to maintaining a collaborative professional improvement
- Self-motivation and a strong work ethic are essential to success
- Exceptional organization skills, experience managing complex timelines and processes a plus
- Strong professional ethics and integrity
- Maintain a positive outlook and a commitment to quality work and outcomes
- Sales experience in competitive scenarios
- Account Reconciliation
- Knowledge of the healthcare supply chain industry
- Ability to work in a fast-paced, team environment with strict deadlines
- 3+ years of experience in inside sales & negotiation with a strong focus on complex agreements
- Proven track record of achieving or exceeding sales goals
- 3+ years of experience with complex contract research, review, & analysis
- Executive level communication skills, both written and verbal
- Exceptional people skills - ability to work well with personnel at varying levels
- Strategic networking and relationship building from C-Suite level to individual contributor
- Exceptional research background
- Advanced MS Excel skills (filters, pivot tables, lookups, writing formulas)
- Intermediate to Advanced MS Word, MS Powerpoint, MS Outlook skills
- Previous experience with CLM tools, experience with SalesForce. com a plus
- Previous experience with CPQ tools, Conga's Apttus a plus
- Healthcare or SAAS experience strongly preferred
- Travel up to 10% as needed
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