About WESTAF:
Headquartered in Denver, Colorado, WESTAF (the Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network and grow funding for public sector arts agencies. As one of six regional arts organizations in the US, it provides advocacy, policy, arts programming and professional development services to the arts agencies in its 13-state region. Through its technology programs, it serves arts organizations and artists in every state. WESTAF has taken an entrepreneurial approach to addressing the needs of the arts and culture field by developing technology products and providing software as a service (SaaS). The income generated from these services enables WESTAF to elevate the arts and culture field through a number of initiatives. In its work, the organization strives to reflect the values, insights, spirit, and knowledge of communities of color, indigenous peoples, and other ethnic communities in the West and ensures its programs and initiatives incorporate the diverse perspectives of the region.
About the Position:
The Business Coordinator position will provide support for two of WESTAF’s online technology programs: GO Smarttm and CVSuitetm. This position is an entry level position that works closely with the GO Smart and CVSuite program managers to provide customer service, customer account and market research support. The position is 37.5 hours per week and requires attendance in the office during regular office hours (8:30am to 5:00pm). Responsible for providing multifaceted, general customer service support and customer account support, including client onboarding, training and troubleshooting and contract management and billing. The position will also support the marketing endeavors of each program, including market research, lead generation, sales support and support of digital marketing efforts (SEO, social media, etc.).
Essential Functions:
Marketing research for generating sales leads, client data management and contract tracking.
Become the key manager of the client management system (CRM) for GO Smart and CVSuite. Work with program managers to align tracking and documentation of contracts and processes.
Scheduling and coordinating client meetings, events and other similar activities.
Coordinating between GO Smart and CVSuite and operating units in resolving day-to-day administrative and operational problems.
Manage technology support email, responding in a timely manner and escalating as necessary.
Become a proficient user of both online systems to support clients; assist in troubleshooting product errors and bug reporting.
Assisting with all aspects of administrative management, directory maintenance, logistics, equipment and storage; some light bookkeeping and vendor management.
Qualifications
A professional demeanor and a positive approach to customer service.
Ability to manage rapidly shifting priorities.
A general understanding of administrative productivity tools such as Google Suite, Microsoft Office, Adobe, Asana, Wordpress, and CRMs.
A general understanding of online systems and software.
The proficiency to prioritize work and solve problems quickly and effectively.
Aptitude for completing work objectives under limited supervision.
Solution-oriented with the ability to troubleshoot and communicate solutions.
Strong verbal communication skills and the ability to troubleshoot and communicate solutions to customers.
Although not required, experience with SaaS sales or market research is highly desired.
Compensation:
Salary: $34,000 to $38,000 depending upon experience
Paid vacation (10 hours/month)
Paid sick leave (8 hours/month)
Paid holidays (11 per year)
Health insurance provided at no-added cost to employee
Dental coverage provided with $15 employee contribution
RTD Ecopass
Retirement plan with 401k matching opportunities
WESTAF is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This position must be filled as soon as possible. Early applications will receive preference.