Account Manager at Signpost

| Greater Denver Area
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Denver

Description

Signpost is cloud-based marketing software that gives local businesses the power to effortlessly build and manage customer relationships. Our software builds customer profiles by capturing every email, call and credit card transaction. Signpost’s automated marketing engine then uses this data to drive new customer conversion and loyalty, reviews and referrals from existing customers. We empower local businesses by delivering measurable results while saving valuable time.

Named one of America's Most Promising Companies by Forbes, Signpost is backed by Spark Capital, Google Ventures, OpenView Venture Partners, Scout Ventures and a group of angel investors including Jason Calacanis, Thomas Lehrman, and Jack Herrick. The company is headquartered in New York City with locations in Austin and Denver. Learn more at www.signpost.com.

Your position as an Account Manager at Signpost will be an adventure in helping SMBs drive reviews, referrals and repeat business through smart local marketing. You will work with our Account Managers to optimize merchant presence across social and location media sites like Facebook, Google+ and Yelp. You will become savvy with navigating the intricacies of marketing on these platforms and how to optimize a SMB presence. You will also be heavily involved in our re-marketing efforts with small businesses, which involve targeted email re-marketing with specific messaging and offers that drive more customers to purchase and builds word-of-mouth.

The Account Management team at Signpost is an exciting group. We are passionate about representing every SMB on our platform and helping them to drive results. We have a competitive environment to always drive for better results, and represent our Signpost value that 'Our team wins'. In a normal day, you will see tons of high-fives and YES's! after successfully getting a business's email up and running or talking with a Google reps about a G+ page. You will be an integral part of the team, working alongside the Signpost Account Managers. You will have a thorough understanding of how Signpost optimizes SMB performance and benefit of smart, targeting marketing.

Responsibilities include:

  • Working closely with Signposts Sales team to ensure customer success
  • Serving as a point of contact and escalation with Signpost’s partners regarding customer accounts
  • Troubleshooting and project managing issues with customer accounts
  • Conducting quality assurance checks on customer accounts
  • Helping ensure marketing campaigns are up and running for our SMB customers
  • Entering account data for Sales and Account Management teams
  • Researching best practices in order to make our processes more efficient
  • Achieving retention targets through proactive and reactive retention strategies

Qualifications:

  • 3 years of successful account management or retention experience
  • Proven industry knowledge in the smb marketing space a plus
  • Comfortability working with cross-functional teams by phone, email, and in-person
  • Strong desire to be part of a winning organization with a work hard / play hard mentality

Skills:

  • Exceptional communication skills (oral and written)
  • Ability to thrive in an ever-changing, fast-paced environment
  • Meticulous attention to detail
  • Ability to work autonomously while maintaining deadlines and projects

We offer:

  • Benefits, 401k, Stock Options and Paid Time Off
  • An early stage company experiencing tremendous, sustained growth across 40 US metro markets
  • A new laptop, coffee, soda, endless snacks, Wednesday breakfast, a kegerator filled with your choice of beer, a ping pong table, an award winning soccer team, a slightly below average bowling team, and a ruthless kickball team

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • JSFFrameworks
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our office is located on the Lodo/Rhino border. We're 2 blocks from Coors Field & walking distance to tons of bars & restaurants. Bike riders welcome!

An Insider's view of Signpost

What does your typical day look like?

I start my work day around 7:20 am and filling up a cup of coffee. The Denver office starts with a huddle between all teams and talk about the sales we made the day before & goals for the day to focus on. Then around 8 we hit the phones. At Signpost, you have complete liberty on how the day spent is best for you. Come in every day ready to hustle!

Levi Orlady

Sr. Franchise Relationship Manager

What is your vision for the company?

I want to help people take their careers to the next level, whether it's your first job or third leadership role, and make sure you have the tools and support to do it. All I ask is that you work hard and focus on getting better every day. When everyone does that, you end up with an office full of pure talent, driven to the same goal.

Rich Morgan

VP of SMB Sales

How do your team's ideas influence the company's direction?

"The Customer Support team works to collect and utilize customer feedback in order to drive customer-forward changes that improve the Signpost product and experience. We focus on providing educational tools and support to help Signpost users become confident in using the Signpost platform to communicate with their clients and grow their business."

Jeffrey

Customer Support Representative

What are Signpost Perks + Benefits

Signpost Benefits Overview

Great Team Culture
Fun Happy Hours
Playing ping pong (preferably possessing a fierce need to win)
Flexible Vacation/ Time Off Policy
Weekly Catered Breakfast
We believe a healthy employee is a happy employee! Signpost offers competitive health, dental, and vision benefits for both employees and their dependents
Stock options

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Endless snacks and Bagel/Burrito Tuesday. Kegerator filled with your choice of beer. Uncapped commission structure, incredible benefits and start-up equity. Top 10% performers are invited on all expenses paid island vacation. Win weekly and monthly prizes including TV’s, gift cards, and cash.

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