Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
Freshworks is seeking a highly organized and detail-oriented RFP Content Writer to join our team. In this role, you will manage and oversee the creation, organization, and maintenance of content for Request for Proposals (RFPs). You will play a crucial part in developing compelling and accurate responses to RFPs, contributing to the success of our sales efforts.
What you'll do:

• Lead the creation of high-quality and accurate content for RFP responses
• Collaborate with subject matter experts to gather information and insights for inclusion in RFP submissions
• Develop and maintain a library of standardized, up-to-date content to streamline future RFP responses
• Manage end-to-end RFP process, ensuring timely and accurate responses to client requests
• Collaborate with cross-functional teams, including Sales, Product Management, and Solution Architects, to gather necessary information for RFP submissions
• Develop and implement processes to improve the efficiency of the RFP content creation and management
• Conduct thorough reviews of RFP responses to ensure accuracy, completeness, and adherence to established guidelines
• Implement quality assurance processes to maintain high standards in RFP content
• Provide constructive feedback to content contributors to enhance the quality of future submissions
• Establish and maintain a centralized repository for RFP content, ensuring easy access for the RFP team
• Regularly update and refine content based on feedback, changes in products/services, and industry trends
• Provide training and guidance to RFP team members on best practices for content development and management

Please note this is a hybrid role with onsite expectations of 3 days/week (Tue - Thur) from our San Mateo (HQ), Bellevue, WA, or Denver, CO office locations.
Qualifications
What you'll bring:

• Proven experience in managing RFP processes and developing RFP content
• Strong organizational and project management skills
• Excellent written and verbal communication abilities
• Attention to detail and commitment to producing high-quality work
• Familiarity with technology, software, or related industries is a plus

Additional Information
Colorado Pay Range: $85,000 - $110,000+ This range includes base+bonus. You may also be eligible for equity and additional generous company benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.