Renewal Operations Specialist

| Location, WV, USA | Remote | Hybrid
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In this role, the Renewal Operations Specialist will be responsible for administrative efforts around renewals, ensuring that Sales reps have what they need to be successful in upsell and cross-sell of renewals in a complex SaaS environment. This person will work closely with Sales, Revenue Operations, and other cross-functional teams to facilitate timely and accurate renewal of contracts.  The role includes the review and analysis of contracts, training and supporting Sales teams, and some general account administration activities related to renewals.   The role will have responsibility for strategy and execution in large, complex deals at GHX.  In addition, this individual will be responsible for implementing process improvements in the Revenue Operations process as it relates to renewal deal strategy by employing automation and reducing manual processes.
The ideal candidate has excellent interpersonal, leadership, and communication skills, a creative, analytical mind, and adaptability to rapidly changing priorities.  Demonstrates an effective history of achieving solid results in a fast-paced, high-volume environment.  

•    Support the renewal process for timely and accurate renewal of contracts
•    Review system data and work with Revenue Operations teams to provide necessary materials and information for effective upsell and cross-sell of renewals
•    Collaborate with cross-functional teams to identify opportunities for process improvement and to develop strategies to support the renewal process
•    Analyze renewal data to identify trends and opportunities for growth
•    Maintain accurate records of renewal activities and customer interactions in Salesforce
•    Submit termination, approval form, and other requests as required on behalf of Sales representatives
•    Provide excellent service to ensure customer satisfaction and retention
•    Support Sales as required in scoping and quoting with deal configuration in Conga CPQ in adherence to company guidelines
•    Prepare material for deal debriefs to review process improvement opportunities and assist with resolution
•    Perform other duties as assigned

•    Customer orientation
•    Commercial awareness and competency
•    Strong communication skills, writing in particular
•    Experienced user of MS Office Suite, especially Microsoft Word and Excel
•    Able to collaborate effectively with cross-functional teams and leaders at all levels within GHX
•    Ability to be self-directed with strong initiative

•    Bachelor’s degree in business administration or a related discipline or a combination of education and related experience
•    5+ years of experience in contract management, renewals operations, or a similar role
•    In-depth knowledge of healthcare, providers, and suppliers 
•    Experience working with standard contract and legal documents, including but not limited to User Agreement, Statement of Work, Business Associated Agreement, Non-Disclosure Agreement, and Letter of Intent
•    Strong organizational and project management skills
•    Excellent communication and interpersonal skills
•    Experience working in a complex SaaS environment
•    Ability to work independently and as part of a team
•    Proficient in Microsoft Office and Salesforce

•    MBA preferred
•    Ability to pull together complex deals or opportunities that include multiple products with a mixture of new and renewal business
•    3+ years supporting a commercial process including CPQ
•    Conga CPQ or Salesforce Revenue Cloud experience
•    Familiarity with software product and services pricing

•    Experience working on a high-performing deal desk team in a SaaS technology environment
•    Experience working with complex pricing models

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TheanoFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • JIRAManagement
    • SitecoreCMS
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management


GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What are some social events your company does?

One of our goals at GHX is to weave Wellness, Philanthropy, Events, and Culture into the DNA of the employee experience. Some of our most notable social events are the Summer BBQ, Turkey Trot and Holiday Party. Our colleagues from around the country are also included in fun ways virtually, such as themed trivia happy hours and fitness challenges.

Rachel Stoops

HR Specialist

What projects are you most excited about?

Some of my favorite projects thus far have been revamping the onboarding process. I have the pleasure of welcoming new employees every Monday morning, which is very energizing. Throughout this I realized how much GHX cares about their employees and the new hire experience.

Cassie Asare

Onboarding Specialist

How has your career grown since starting at the company?

I started at GHX in 2001 as an admin assistant. Since then, I have worked as an HR Generalist, HRBP, Scrum Master, Project Manager, Program Manager, PMO Manager, Tech Business Operations Manager, before taking my current role as an M&A Program Manager. GHX has always been very supportive of me, providing so many opportunities to stretch myself.

Jennifer Hagaman

M&A Program Manager

What does your typical day look like?

I've loved my job at GHX since I started in 2003. I describe my job as coming to work and putting a puzzle together every day. Solving data problems for our customers, both internal and external, has been my honor, and it's always fun!

Charlie Brown

Manager, Business Intelligence

What are GHX Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Nationwide pet insurance benefit reimburses up to 70% of veterinary services and provides 24/7 access to veterinary services via the Vet Line.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

GHX prioritizes our employees and their wellbeing through various offerings. GHX has a compensation philosophy that commits to equity and market competitive pay. Our workplace promotes flexibility to allow our employees to bring their whole self to work.

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