Client Experience Specialist
Engrain is a recognized leader in software-as-a-service (SAAS) mobile, online, and touch-screen software solutions for the real-estate industry. We are looking for a Client Experience Specialist to positively impact client experience in a fast-paced, high growth company. We offer competitive pay, great benefits, generous paid-time-off, and fast-paced working environment.
You can expect to:
Contribute to overall client satisfaction and retention efforts
Conduct client specific product trainings
Provide technical support and address customer inquiries, complaints, and support issues
Help to maintain hardware, software and/or network functionality both onsite and remotely
Route support tasks within the project management software
Execute QA processes and ensure quality product delivery
Maintain follow-up and positive customer relations throughout the entire RMA process
We would like:
A problem solver with drive and passion for client support
Strong preference for SaaS / Cloud / Technology experience
Proficient in Windows, Mac OS platforms, Customer Relationship Management, Content Management and Project Management Systems
Work optimally with various graphic formats using Adobe Photoshop and Illustrator
Aptitude for applying creative and resourceful resolutions to highly complex problems
Positive and energetic communicator, with excellent listening and conflict resolution skills
Proficient written communication skills
Available to work evenings/weekends as needed
What we offer:
100% employee health, dental & vision insurance coverage
Immediate & generous paid time off
Paid Parental Leave
401K (matched investment)
Personal growth stipend
Fun workplace with on-site amenities including professional fitness center, flexible & modern workspace, meditation room, coffee bar, happy hour taps & employee lounge
RTD Light Rail flexpass + easy access from office
More about Engrain:
Located in Denver, with teams in Dallas / Fort Worth. Engrain’s 20+ year history in the real estate industry has positioned us perfectly for disruption in the proptech market. We are on a mission to change the way people interact with data. And to do so beautifully.
Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a empowering and energetic company culture.