Zoom Specialist Product Strategy Leader

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We are seeking a senior leader to manage a team of product specialists focused on defining selling strategies to drive growth for Zoom phone and room global sales organization. The primary goal of the group is to create, deliver content, and amplify strategic messaging to help Account Executives win more business leading with Zoom Phone and Room solution offerings to our customers.

This role is intended to be very strategic as this team is responsible for creating and driving internal awareness of the Zoom Phone and Room offerings. Additionally, this will include creating processes to help the sales teams operate more efficiently. It will be critical that the Strategy & Enablement leader is partnering with Marketing, Sales, Engineering & Communications teams to capitalize on significant market momentum.


KEY RESPONSIBILITIES

Selling Strategy

  • Directly manage team of 5+ resources

  • Create & Deliver on-demand training content 

  • Conduct live in-person and virtual sales training

  • Participate & deliver training for new hire boot camps

  • Scale influence through train-the-trainer programs 

  • Develop channel and segment specific strategy knowledge & support inquiries and follow-up on items pertaining to Zoom Phone and Rooms

  • Enhance solution offering internal content and effective touch points in the sales cycle (via account planning, sales pitch development, professional services, channel enablement)

  • Foster internal relationships to educate sales teams on the value of Zoom Phone & Room as a strategic part of the business

  • Continually enhance product and operational process knowledge to maintain role as a Zoom Phone and Room subject matter experts

  • Partner with Zoom Specialists Sales leadership to develop phone specialist, Channel & the AE sales organization.

  • Conduct sales specialist, channel segment & vertical team needs assessment

  • Participate with cross-functional teams to support organizational goals 

Training/Content

  • Win Stories/Best Practices - build out collateral and tools to share

  • Product Positioning - work cross functionally with product marketing, product management and sales teams to ensure the highest impact product positioning 

Knowledge Assets management - Guru, training mediums (Workramp, new hire basecamp)


QUALIFICATIONS & SKILLS

  • Must understand business telephony (Cloud & Premises PBX)

  • 8+ years of proven Sales Strategy and Enablement experience 

  • Sales leadership experience a plus

  • Ability to work in a fast paced dynamic environment

  • Self motivated individual with the ability to work in a changing environment

  • Consultative seller with strong business acumen

  • Excellent communicator

  • Strong presentation skills to create succinct and engaging sales messaging, training material and supporting documents

  • Experience leading others with product training; sales best practices; demo and sales guides; learning and training materials.

  • Ability and aptitude to work within various medium to coach & develop individual sellers

  • Ability to evaluate complex processes and apply critical-thinking skills & develop new systems to improve workflow

  • Excellent skills in PowerPoint, Microsoft Word, Microsoft Excel, Google products 

  • Ability to work independently as well as part of a collaborative environment

  • Fluency in 2 or more languages a plus

  • Willing to travel both domestically and abroad

  • Have a demonstrated, proven track record of driving for results

Check us out with a free download: zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail
    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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