Support Sherpa

| Denver
Contact Brandon via [email protected] with your resume and contact information. Please note that we receive a high volume of interest each week and sometimes cannot respond to all applicants individually. All received resumes are reviewed.
Apply now

Support Sherpa

Customer Success Department

Reports to: Director of Product Support


Flowhub designs and builds user-friendly business management and compliance products crafted specifically for the regulated cannabis industry.

Our Customer Success team is highly energetic, highly motivated, and incredibly passionate. We utilize Deployment Managers, Support Sherpas, and Account Managers to support our clients with adoption, usage, and ongoing success to help businesses grow and thrive. Cannabis Technology is a new industry with unique challenges and each member of our staff is helping to create a scalable and customer focused experience that will guide Flowhub into our next chapter of growth.

Flowhub has seen explosive growth since its inception and is expecting traction to pick up even more going into 2018. With our previous and upcoming success, Flowhub is heavily invested in bringing on talent that will help us to continue to build and be with the company for years to come.


Role Description:

Product Support is an integral and crucial element of Customer Success. Support Sherpas interact with our customer base more than any other role which means Support Sherpas are the voice of Flowhub. We are intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition.

As a Support Sherpa, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions. Inquires range from general questions and feature requests to reporting software bugs. Our Support Sherpas also fulfill new and replacement hardware requests in addition to assisting with various special projects that come up from time to time.  

Who will love this job:

  • A confident doer that can work both independently and collaboratively.

  • A practitioner of open communication and feedback

  • An optimizer in a constant mindset of improvement.

  • An energetic driver who works with purpose, passion and urgency

  • A person who will enhance every customer experience they’re involved with

  • A logical thinker who enjoys solving problems

  • An advocate of cannabis legalization and compliance

  • A tech-savvy troubleshooter



  • Field and Address Customer Inquiries. Managing communication around support inquiries and performing due diligence to find the appropriate response.

  • Maintain Accurate Records. Ensuring support requests are properly tracked and documented.

  • Relay Product Feedback from Customers. Communicating with appropriate managers and product team staff so that customer needs/wants are documented.

  • Influence Decisions. Understanding the Support process and help drive company decisions therein.



  • 1-3 years previous experience in a Technical Support role

  • Proficient in office software, email, and easily adaptable to new technology

  • A genuine interest providing world-class customer experiences


About the Company

Our CEO, Kyle Sherman, worked as a cannabis compliance officer and experienced the problems with cannabis business software first hand. Frustrated by the platform his vertically integrated supply chain was using, he searched for something better. When his search failed him, he became fueled by a passion to create a system that would accelerate workflows, increase accuracy, and simplify compliance — ultimately allowing legalization to expand nationally.

In early 2015 Kyle began to build a team who shared his passion for cannabis, technology, and problem solving and started lobbying for a metrc™ open API. Headquartered in Downtown Denver, we’ve positioned ourselves on the front lines alongside large scale growers and dispensary owners in order to design the best possible product for the industry. We don’t settle for good enough. Our all-star team has left nothing unconsidered.

Read Full Job Description
Contact Brandon via [email protected] with your resume and contact information. Please note that we receive a high volume of interest each week and sometimes cannot respond to all applicants individually. All received resumes are reviewed.
Apply now
loading ...

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • AngularJSFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Slam DataAnalytics
    • SketchDesign
    • BasecampManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail


Our office is located in beautiful downtown Denver right next to Union Station. Our space allows for easy commutes and access to amazing lunch spots.
1550 Wewatta Street, Denver, CO 80202

Insider's spotlight

What’s the vibe like in the office?

The vibe at Flowhub is laid back, fun, but aggressive when it comes to solving problems. We love tech, we love cannabis, but most of all we love coming into work each day and tackling issues with like minded individuals. A short list of things we enjoy: Coffee, kombucha, board games, hacky sack, life size cutouts of Luke and Chewie, Reddit.


Product Manager

How do you collaborate with other teams in the company?

As an Account Manager within an Agile Software Development Framework, my role is to be the client advocate within Flowhub. I work closely with the Deployment, Product Support, Sales, and Engineering Departments to communicate future development plans, gather customer feedback, and use this customer feedback to build better customer solutions.


Account Manager

How has your career grown since starting at the company?

A year ago I started off in an entry level position on the Product Support team. Today, I manage the deployment process for all clients. Because of the support from the management and their confidence in me, I know that I have a unique opportunity to grow with the company and tackle more challenging roles in my career as the company grows.


Deployment Manager

I operate with an open door policy. I want to be accessible when employees need me, whether it's via email, slack or in person. I try to be a resource to help each person succeed within their position, and the company. And if there are questions or requests, I do my best to respond promptly.



I see Flowhub becoming the central hub for the cannabis industry. I want anyone looking to start or optimize their cannabis business to look to Flowhub for all the knowledge, software, and hardware they need to build a successful and compliant business.


Chief of Staff

Perks of working here

Casual Dress
Company Equity
Happy Hours
Health Benefits
Pet-Friendly Office
More Jobs at Flowhub5 open jobs
All Jobs
Dev + Engineer
Contact Brandon via [email protected] with your resume and contact information. Please note that we receive a high volume of interest each week and sometimes cannot respond to all applicants individually. All received resumes are reviewed.
Apply now
Save job
loading ...
View Flowhub's full profileSee more Flowhub jobs