Product Manager

| Greater Denver Area

Ombud is seeking an experienced Product Manager to deliver an Intelligent Process Automation Platform designed for Sales Operations. As our Product Manager, you will drive the success of the Ombud platform and the process efficiency of our SDLC. You will be an evangelist of our product and will build lasting relationships with our customers and prospects, gathering their feedback and understanding opportunities for Ombud’s roadmap. You will build features from existing ideas, your thought leadership, and interaction with customers and prospects alike. Your relentless focus on execution, data-driven decision-making, and ability to collaborate with cross-functional teams will transform our product vision into reality. 

You will collaborate across the business, including with our incredibly talented team of engineers, to drive the success of our solution by way of prioritization, detailed requirements, vision and positioning.  

Successful candidates will have a proven track record of driving software products from ideation to implementation as part of a cross-functional Agile team. You should possess a balanced blend of business and technical savvy and be passionate about the problems that are solved by our product and the potential future solutions that our product roadmap will execute against. 

What You’ll Do: 

  • Become a subject matter expert in Ombud’s products, use cases, and technology stack 
  • Manage the end-to-end product lifecycle, taking features from ideas to requirements while ensuring alignment with the long-term vision for our product
  • Manage creation and maintenance of product roadmaps, feature prioritization, epics, and stories 
  • Provide well-defined and prioritized requirements/user stories to enable our engineers to build and test against 
  • Facilitate Agile ceremonies: daily scrums, story grooming/refinement, sprint planning, stakeholder demos, and retrospectives  
  • Assist team with making appropriate commitments through story selection and task definition while ensuring acceptance criteria is clear, demo-able, and testable
  • Identify market needs for current and future products by conducting ongoing market research
  • Understand the “why” behind customer requests and pain points to derive and build solutions 
  • Maintain and report on product metrics that can quantitatively inform our product strategy 
  • Conduct ongoing user research to gain qualitative insights into our product strategy while forging lasting relationship with key customers 
  • Collaborate with Development, QA, DevOps and other members of the Product teams to ensure continuous feedback while ensuring backlogs are representative of both the business and technical teams’ needs
  • Collaborate with Customer Success to ensure customer feature requests are considered, expectations are clearly communicated, and commitments are met
  • Collaborate with Marketing and Sales to ensure alignment on product direction and collaborate on the development of market-facing communication materials 

About You:

  • 5+ years of product management experience in an Agile environment; prior software development experience a huge plus
  • Prior experience managing all aspects of a consumer-facing, B2B software product preferred
  • Exposure to a variety of software development methodologies (Agile, SCRUM, Kanban, etc.)
  • Understanding of Test Driven Development, Continuous Integration/Continuous Deployment 
  • Experience with quantitative and qualitative product research 
  • Leadership competencies that enable you to lead by influence and negotiate 
  • Ability to develop product strategies and communicate recommendations to management 
  • Excellent written and verbal communication skills
  • Ability to occasionally travel to customer sites and trade shows
  • Bachelor’s degree, preferably in computer science; MBA a plus 

Ombud Values - IT WAR:

  • Integrity: Total trust in the team; striving for what is good and right 
  • Thought Leadership: Mediocrity is not the fail-safe; aptitude and desire to continue learning 
  • Willingness: Prompt to act or respond; contribute outside of your job description 
  • Ambition: Self-Starter that doesn’t wait for things to happen, Focus and Drive to accomplish something great; relentless pursuit of opportunity   
  • Reliability: Perform consistently well; dependable  

What Ombud Offers You:

  • A culture that fosters career development and values working together as a team 
  • Employee Stock Option Plan – Our employees are owners
  • Full Benefits, including:  Healthcare, Dental, Vision, 401(k), Paid Leave, Sabbatical, RTD Eco-Pass 
  • Downtown Denver working environment

About Ombud: Ombud is building an Intelligent Process Automation platform that scales intelligence across global organizations by re-inventing how content is managed, collaboration is orchestrated, and machine learning is applied to streamline sales operations. The Ombud platform is changing how people organize, collaborate and execute their day-to-day workflow while improving their quality of life and organizational efficiency.  Industry innovators such as Nutanix, Kronos, Palo Alto Networks, Zendesk, SendGrid, Ping Identity, Instructure, LogMeIn, HubSpot, Anaplan, and Cloudera use Ombud to create a competitive advantage, increase thought leadership, and grow their businesses.

Ombud is proud to be an equal opportunity employer. All employment decisions at Ombud are based on merit, competence, and business need. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, ancestry, national origin, genetic information, disability, marital status, military service, or any other status protected under federal, state or local law. We are committed to building a diverse team and fostering an inclusive and entrepreneurial work environment. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Kibana Analytics
    • JIRAManagement
    • SalesforceCRM
    • SendGridEmail
    • YeswareEmail

Location

We're conveniently located in the heart of downtown Denver at 18th & California, within walking distance to many bars, restaurants and coffee shops.

An Insider's view of Ombud

What’s the vibe like in the office?

I hear “How can I help?” on a daily basis. Team members are always looking to lend a hand or solve a problem. With a culture where everyone is willing, I’m looking forward to the office each morning, and find myself hanging around for an extra game of pool at the end of the day. I have mentors, friends, and family all in one place.

Lauren

Director of Customer Experience

What projects are you most excited about?

I am most excited that we are building a new category of software and, as a result, I love proving the inherent value of Ombud. From understanding how our customers use the platform to analyzing the productivity gains realized when customers use our software. An added perk? I get to work with happy clients!

Maggie

Director of Customer Success

How does the company support your career growth?

We take career growth seriously at Ombud. Our leaders understand that professional growth drives happy and engaged Ombuddies. A large part of this comes from being empowered to think critically about the process and to create a plan if we identify opportunities to improve it. Thought leadership is one of our core values at Ombud - we live it daily.

Dan

Account Executive

What is your vision for the company?

Ombud's decision management platform provides organizations with a single source of truth. It allows our clients to manage information, collaborate across stakeholders and leverage machine learning to streamline operational efficiency. Content management platforms and traditional collaboration mediums are technologies we are focused on disrupting.

Thad

CEO

What are some social events your company does?

Ombud has great social events! Each quarter, we set aside time for team building. Events have included woodworking, escape rooms, obstacle courses, laser tag, and Mountain Days. We also host fun community events like Colorado Startup Brews, a charity-based home brewing competition between local Denver startups.

Hannah

Marketing Specialist

What are Ombud Perks + Benefits

Ombud Benefits Overview

Ombud offers a comprehensive benefits package, including an Employee Stock Option Plan, Full Medical Benefits (Health, Dental, Vision), 401(k), sabbatical and commuter benefits. Our Ombuddies also benefit from our downtown Denver location, within walking distance of numerous bars, restaurants and coffee shops, as well as a culture that fosters career development and values working together as a team.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings

Additional Perks + Benefits

In addition to our comprehensive benefits offering (health, dental, vision, 401k, EcoPass), we also have an employee stock option plan (our employees are owners) and a paid 6-week sabbatical for our employees celebrating their 5-year anniversary at Ombud (travel the world).

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