Product Manager - Payment Facilitator Experiences at FIS
Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
The Customer Experiences team plays a pivotal role in the FIS Product Management organization, focusing on end-to-end user journeys in our portals, reporting tools and via our APIs. This team’s priority is to drive the strategy that enables FIS to deliver world-class user experiences at every customer touchpoint. Because this team unifies capabilities across the FIS product portfolio, this is a highly collaborative team that works closely stakeholders across the enterprise as well as internal teams such as other Product leaders, UX, engineering, operations and marketing.
What you will be doing:
Worldpay from FIS powers the technology behind some of the most innovative Payment Facilitators in the world and is known as the leading provider in the industry. As the Product Manager for Payment Facilitator Experiences you will be responsible for shaping our global strategy for Payment Facilitator experiences, including user-facing applications, APIs and partner relationships we leverage to deliver these experiences. You will use data-driven methodologies to evaluate opportunities in the market, deeply understand user needs and integrate competitive intelligence to build a compelling roadmap that expands Worldpay’s market-leading proposition for Payment Facilitators.
You will manage every stage of the product development lifecycle from ideation through development and GTM delivery. You will also drive the identification and measurement of KPIs and closely monitor success of your product deliveries, including customer satisfaction, product profitability and sales success rate.
The ideal candidate is a Product leader with experience in managing a product for a Payment Facilitator or who has created capabilities to support Payment Facilitators.
Within this role, your key responsibilities will be to:
Build the global roadmap for Payment Facilitator Experiences based on lean business cases and clearly articulated customer and business value.
Build collaborative relationships with internal stakeholders within sales, operations, risk, compliance and marketing
Work directly with development leadership and development teams to manage your backlog of new features, small enhancements, bug fixes and all other development activity related to your products.
Work closely with the UX team to build and deliver intuitive, high quality customer experiences.
Engage and interact with clients during feedback sessions, focus groups and requirements gathering sessions.
Act as the evangelist for your product vision with senior leadership and be the lead advocate for investment in your strategy.
Drive our international expansion efforts from a Product perspective, with a focus on understanding Product-market fit, developing effective go-to-market processes and ensuring effective delivery of Product propositions in new markets
Develop and test pricing strategies for new product and proposition launches
Develop a concrete Go-to-Market plan and Customer Communications journey in collaboration with Marketing teams
What you bring:
We are looking for a dynamic, creative, hands-on Product innovator with the following attributes:
5+ years commercial Product Management or Product Marketing experience with a focus on commercial and go-to-market practices
Proven hands-on experience of successful launching and commercializing new products, preferably Payment Facilitator products in the payments processing space.
Strong understanding of market analysis, planning, development and management
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Proficiency in problem solving and time management skills managing multiple deadlines
Proficiency to operate independently and within a multi-disciplinary team
Added bonus if you have:
Experience of working for a Payment Service provider, Fintech company, bank or other financial institution
Experience of delivering International Expansion projects for a large organization
What we offer you:
A competitive salary and attractive benefits package
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
The chance to work on some of the most challenging, relevant issues in financial services & technology
A broad range of professional education and personal development possibilities – FIS is your final career step!
View our benefits here: https://cdn.phenompeople.com/CareerConnectResources/FIGLUS/documents/2021BenefitsSnapshot-1611561721803.pdf The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay For Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.$91,200 - 153,210
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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.