As a Business Systems Product Manager you will be working with various departments in Zoom including Sales, Engineering, Customer Support, Privacy, Security, and IT teams to support our internal teams in their support of customers.
Develop requirements documentation to enable product launches, including upgrading/redesign of tools and systems
Collaborate with Sales, IT, Operations, Finance, Marketing and other business teams to elicit business requirements for Zoom's internal system and work with multiple technology teams (Salesforce, Zuora, Data Science and Engineering, in-house systems) to define functional requirements, process flow diagrams and actionable tasks to deliver a scalable solution to the business goals.
Work closely with cross functional teams: Security, Legal, Privacy, Compliance, IT and Engineers to improve existing processes and system designs used for managing customer information.
Develop and maintain internal controls to ensure coordination across various internal teams based on Zoom’s privacy and compliance policies
Establish detailed project plans and communicate status, risks and issues to both technology and business leadership
Manage multiple concurrent projects with multiple work streams that require inputs from cross-functional stakeholders both internally and externally
Design and document any training material or user guides for systems implementation projects.
4+ years of relevant Product Management experience
Experience with supporting technologies such as, JIRA, Confluence, Lucidchart, SQL,Figma, Product Board, Asana
Knowledge of Salesforce, Zuora, Netsuite, Oracle or other enterprise business systems is preferred
Ability to solve complex problems and provide scalable Solutions
Must be detail oriented, organized, ethical, responsible, & self-motivated
Nice to Have- knowledge of Sales and Partner Quoting/Compensation, Payment, Billing and Revenue recognition systems for SaaS Enterprise Customers
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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