Xero
Denver, CO
Remote

General Manager - Product - APAC at Xero

| Remote
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the Role

The GM Product provides strategic, commercial, and technical oversight across the relevant product groups to ensure alignment with overall Xero strategy and customer requirements to drive the execution of key projects, owning the communication with stakeholders around the globe, and building empathy for and understanding of your users, customers, and markets. 

This newly created GM Role is to ensure the direction and alignment of holistic product strategy across AU, NZ, and Singapore markets advocating for the levels of investment needed to achieve this strategy; working with senior leaders and their peers to align on overarching outcomes and team priorities in this space. Additionally, the role will explore and define strategies in relation to approaching APAC regions such as Hong Kong.

As GM Product, you will be responsible for teams of Xeros that create value for our small businesses and our partners by building and enhancing the products that make the magic happen. You will provide oversight across your portfolio, ensuring the right things are built at the right time and through doing so you’ll contribute to Xero achieving its goals.

About You

You’ll bring extensive experience leading product teams and building products at scale using cloud-based, modern architectures. You’ve ideally led complex programs of work spanning multiple areas of a business, with very strong influencing skills. You will have experience in developing out product strategies and turning them into tangible customer outcomes, along with proven experience of optimising the way product teams collaborate to get the best results for the business.

The focus of this role will be to assume responsibility for AU, NZ, and SG tax products, inclusive of both sales and annual tax, whilst also building out tax strategy for regions of Asia such as Hong Kong. You will be comfortable to challenge the status quo on how products are discovered and delivered.

You’ll be an excellent communicator and have a long history of successful relationship management to draw upon. You will be comfortable to regularly be in front of Executive teams and Boards.

What You'll Do:

  • Develop a product strategy roadmap
  • Regularly review this strategy, updating it to reflect changes in Xero’s strategy, market changes, and lessons learned from customers and initiatives
  • In collaboration with design and product teams, transform product ideas into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business
  • Work with other product teams and other teams within Xero to create a framework of quantitative metrics that demonstrate the success or otherwise of product evolution and product marketing
  • Be accountable for the commercial success
  • Define, own and communicate the product roadmap and prioritisation
  • Ensure the roadmaps produced by Product Managers are data-informed, based on customer research, have clear objectives and KPIs, balance functional and nonfunctional work and are realistic
  • Build and lead effective teams of product managers, product owners, developers and analysts that continually improve and deliver value to our customers
  • Contribute to the improvement of Xero’s product leadership capability
  • Work with local go-to-market teams to ensure they understand the product strategy, the team understands their challenges and there is clear messaging in place for all product launches
  • Work closely with your peers to deliver quality software that solves real customer problems
  • Bridge technical and business worlds as you lead strong and productive relationships with stakeholders to understand and deliver on market needs and priorities, and evangelise our product strategy and roadmap
  • Manage the day-to-day execution of all product activities for the purpose of meeting the product and Xero’s goals
  • Work with strategy, product marketing, data, and research teams and drive user and competitive research to uncover customer needs and new product value propositions in line with Xero’s vision and commercial goals
  • Establish and maintain good working relationships throughout the wider organisation, particularly Engineering & Architecture, Design, Marketing, Regions, Sales and Customer Experience
  • Cultivate a fun, rewarding, innovative and results-driven culture that lives and breathes our Xero values

What You'll Bring:

  • Previous experience in leading people leaders and forming high-performing teams
  • Proven experience collaborating with a diverse stakeholder group to realise commercial outcomes
  • Solid track record of addressing customer needs through innovative use of technology
  • Proven ability to influence outcomes at all levels
  • Extensive experience working with software development projects at scale
  • Demonstrated experience in defining product roadmaps and planning
  • Ownership and ability to thrive in a fast-paced environment
  • Building of effective relationships across all levels of the business
  • Advocate for building quality software that are customer centric
  • Ability to break down complex problems, deliver pragmatic solutions and able to manage changing priorities
  • Strong understanding of business software solutions
  • Broad knowledge of technology and software development

Xero is continuing to grow and so are the opportunities to join us! You can choose to perform this role:

-In one of our #beautiful offices
-Flexibly, through a hybrid of in-office and remote working styles
-Permanently Remote

As a permanent remote worker at Xero we want to ensure you are getting the same #beautiful employee experience as our in-office Xero’s. Permanent remote Xero’s will benefit from a virtual ergonomic work assessment and funding to assist with the improvement of your at home work setup. Xero will also fund up to 4 trips a year to your most relevant region Xero office. You are part of our #team and we want to see you thrive!


Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

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Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM
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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What’s the vibe like in the office?

You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.

Rose

Workplace Experience Coordinator

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!

Sophia

Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration

Raphael

Director, Customer Experience- Americas

Xero Careers In Denver
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