Principal Solutions Engineer
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you’ll make an impact:
As a Principal Iterable Solutions Engineer, your responsibilities include supporting strategic sales opportunities with account teams, closely following industry trends and direction to shape engineering and product priorities, and regularly evangelizing the Iterable solutions and roadmaps. You’ll contribute as one of our thought-leading technical experts with customers, at industry conferences, trade shows, and with industry press and analysts. It is a unique role for the well-rounded technologist at heart with foundational expertise in the marketing technology field who possesses deep industry knowledge and a passion for evangelizing. Our Solutions Engineering team is composed of Engineers and Technologists who take tremendous pride in maintaining technical depth and in playing a highly influential role with our customers, our internal product and solutions teams, and the industry at large. This person will be involved with technology demos, product evaluations and competitive breakdowns.
How you will make a difference:
- This role involves working directly with Iterable’s largest prospects as well as executive leadership internally – you will have an opportunity to make a measurable impact on sales growth as well as guide key company initiatives
- Partner with executive leadership to optimize Iterable’s strategic directions on all things GTM
- Deliver architectural presentations to technical executives
- Drive tech stack optimization workshops
- Contribute as a speaker at Iterable-hosted and outside conferences and tradeshows
- Serve as the lynchpin between CS, Sales, and Product/Engineering to ensure an optimized customer experience
- Liaison to tech partners and agencies for executive alignment and integration scoping
- Partner with the Marketing leadership to continuously improve Iterable’s positioning on industry analyst reports through briefings and relationship building with the analysts.
- Lead COGS and P&P initiatives to help improve Iterable’s financial metrics while balancing our pricing competitiveness in the market.
- Directly influence six to seven-figure strategic deals at Iterable by serving as the technical expert so connected to our customers' needs that our solution feels like an extension of their current abilities.
- Work with Engineering and Product leaders to help define Iterable’s technical moat in the market and contribute to the broader product vision.
- Build executive relationships with Iterable’s key strategic customers
- Indirectly own the company revenue goal and drive strategic decisions to help Iterable grow
We are looking for people who:
- Serve as a liaison between pre-sales teams, product development team, and external stakeholders, advocating for customer needs and providing valuable feedback to inform technical product roadmap decisions.
- Deliver architectural presentations to technical executives.
- Lead COGS in bridging the gap with finance (internally and externally).
- Possess a deep understanding of SaaS architecture, cloud computing, and highly technical platforms.
- Quickly grasp complex technical concepts and articulate them effectively to both technical and non-technical stakeholders.
- Guide technical teams towards successful project completion and delivering value to customers.
- Dedicated to understanding customer requirements and pain points, effectively addressing them through technical solutions.
- Be passionate about both technology and the business of SaaS.
- Demonstrate strategic thinking skills mixed with business acumen:
- Align technical solutions with business goals and market needs.
- Identify product enhancement or innovation opportunities based on customer feedback, market trends, and competitive analysis.
- Commit to continuous learning.
- Have a diverse background and enjoy creatively applying that experience.
Bonus Points
- Ideally, 8 years of relevant experience preferred, prioritizing candidates with a demonstrated combination of deep technical understanding, hands-on experience, and leadership in driving complex technical projects, showcasing exceptional technical expertise, leadership acumen, and strategic thinking abilities.
- Previous hands-on experience with martech platforms.
- Knowledge of cloud architecture best practices for vendors like AWS and Google.
- We prefer coverage for the W. US states and these locations will be given preference.
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The annual cash compensation for this role is $186,200 - $280,00 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
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Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.