Payroll Onboarding
The Fulfillment (Health Benefits & Payroll Implementation) team is passionate about using innovative technology and service to elevate the payroll transfer of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. As a core member of Payroll Onboarding team, you’ll be responsible for setting up customers with their payroll while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.
Here’s what you’ll do day-to-day:
- Provide guidance, assistance, and support to customers at key moments in their relationship with Gusto
- Guide customers through the process and serve as their go-to advocate
- Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes
- Partner with our sales team to ensure successful transfers
Here’s what we’re looking for:
- 0-1 years of client-facing or customer onboarding experience
- Excellent written and oral communication skills: you thrive when working with customers
- Passionate about developing efficient processes and driving results
- Enjoy working collaboratively with many stakeholders across the company
- Strong project management skills and attention to detail
Bonus points:
- Experience with Salesforce and ZenDesk
ABOUT GUSTO
Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.