Vice President of Marketplace Operations & Payments Partnerships

| Greater Denver Area

Guild is hiring for a Vice President of Marketplace Operations & Payments Partnerships who will be responsible for ensuring for smooth education benefits administration and tuition payments operations across the Guild marketplace, one of the company’s fastest-growing and most vital business segments.

As Vice President of Marketplace Operations & Payments Partnerships, you will develop strong relationships internally, with Guild’s new and existing Fortune 1000 clients and top-tier academic partners. You will be a strategic partner to ensure the smooth operation of the Payments and Benefit Management system across the Guild marketplace. This platform incorporates technology, payment strategy, program design and process to manage education benefits for tens of thousands of Guild students and is the critical foundation that will facilitate rapid and efficient scale as we launch dozens of new partners every year. 

You will lead a team responsible for guiding best-in class employer education benefit programs and developing marketplace principles to guide execution while improving workflows based on the needs of Guild and Guild’s partners. With ownership across the partner experience, the team also onboards new partners and identifies opportunities for process and policy improvements while sharing value-creating recommendations to our internal teams. The insights and strategic problem solving resulting from this team contribute meaningfully to Guild’s mission of helping students succeed in their academic programs. This role will report to Mae Podesta, SVP of Marketplace Operations & Payments Strategy.

As a Vice President of Marketplace Operations & Payments Partnerships you will:

  • Lead and shape a growing highly cross-functional team responsible for serving as the primary liaison for large new and existing academic and employer partners on areas related to education benefit program & policy design, education benefits administration, and tuition facilitation
  • Coach and expand a high performing team to develop processes & systems that enable efficient onboarding of 5-10 new partners / quarter 
  • Collaborate closely including leaders of Solutions, Sales, Technology, and Student Growth teams to provide thought leadership on areas related to education benefit program & policy strategy and inform future product roadmaps 
  • Partner with our Partnerships and Payments Ops teams to define requirements; lead onboarding and support ongoing management of new partners into Guild’s payments platform, while ensuring contractual requirements are met
  • Earn trust and increase partner satisfaction through data, insights, and solutions that make Guild our partners most valuable payments and benefits administrator
  • Champion key projects that benefit your key stakeholders and Guild
  • Celebrate successes while relentlessly look for systems improvements 
  • Identify areas to reduce complexity and increase our ability and speed to scale 

In addition to working with leaders across our Marketplace Operations and Payment Strategy Team, you will collaborate with other Guild leaders including: Bijal Shah (Chief Product and Analytics Officer), Greg Siegel (SVP of Go to Market) & Amanda Lubin (VP of Marketplace Delivery). 

You are a strong fit for this role if you have:

  • 10+ years of total experience in similar or related roles, preferably in dynamic cross-functional organizations where high-touch, long-term relationships were essential to the business’ success
  • Demonstrated ability to tackle and drive complex problems with significant interdependencies 
  • Built teams that maintain a high internal and external customer service or NPS score 
  • Experience scaling a team, processes, and systems in a fast growing environment 
  • Exceptional problem solving skills and attention to detail 
  • Excellent written and oral communication skills, creating confidence and credibility with external and internal stakeholders 
  • Demonstrated ability to challenge and debate issues to identify the best possible outcome
  • Commitment to understanding technical matters outside own area of expertise
  • Passion for working with service-enabled technology products 
  • Demonstrated ability to leverage data, metrics, and analytics to drive decisions, insights, accountability and improve results 
  • Empathy and understanding which you bring to our students, employers, and teammates
  • Enthusiasm, flexibility, and patience to the role to a fast-paced, fun, and collaborative environment
  • Bachelor’s or Master’s degree in economics, finance, accounting, business or similarly related field or equivalent experience

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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