Vice President of Information Technology and Security Officer at DispatchHealth

| Greater Denver Area
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Vice President of Information Technology and Security Officer 

About Us 

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com. 

Mission: To create the most advanced and complete in-home care model in the world. 


Job Summary:  

DispatchHealth is recruiting a Vice President of Information Technology and Security Officer, who manages all aspects of DispatchHealth’s systems infrastructure environment, including all data centers (outsourced and/or internally managed), servers, storage area networks, desktop devices, special purpose compute devices, and wide area networks. Management responsibilities include data center production operations, systems infrastructure availability and performance management, data protection and back-up, business continuance support, change management process ownership, and vendor and supplier management. Information Technology team members are responsible for core critical 3rd party application support. 

The Vice President of Information Technology and Security Officer manages DispatchHealth’s Security Program, which includes analyzing, recommending, deploying and managing information security policies, procedures, and technical configurations. This position reports to the Chief Operating Officer. 

Responsibilities: 

  • Technical and team member management of all activities associated with DispatchHealth’s data centers (outsourced and/or internally managed), networks, server, storage, and desktop infrastructure 
  • Collaboration with DispatchHealth Product Management and Software Development Functions driving information technology architecture supporting DispatchHealth’s platform and underlying third party solutions 
  • Enabling and ongoing HITRUST certification 
  • Develop data center, server, storage, and network strategies to support DispatchHealth business growth 
  • Maintain industry and market awareness of server and network trends, product advancements and standards 
  • Establishment of server, desktop, storage and network technical configurations and standards 
  • Evaluate and recommend new hardware to meet DispatchHealth’s business needs 
  • Maintain technical understanding of information security standards such as HIPAA, SOX IT, ITIL, and ISO 17799 
  • Analyze DispatchHealth’s network and information security needs for current and emerging business activities 
  • Make recommendations to COO for improvements in data center, servers, networks and information security 
  • Manage DispatchHealth internal desktop services and support 
  • Coordinate capital investments with COO 
  • Manage maintenance contracts and agreements for optimal service and cost 
  • Availability management of production infrastructure 
  • Technology process lead for change management 
  • Design, develop, deploy and utilize monitoring and alerting tools for infrastructure performance management and issue identification of network and information security components 
  • Provide 24/7 service restoration support in the event of DispatchHealth technology platform outages or major issues 
  • Collaboration with other DispatchHealth departments and team members in reporting and resolving software, hardware and operational issues 
  • Maintain working knowledge of DispatchHealth’s business model and functionality of core technology platform components including DispatchHealth internally manufactured platform and integrated 3rd party vendors/components 
  • Develop team members for career-track information technology roles 
  • Develop Information Security Policies – both Enterprise-Level Management Policies for communication across DispatchHealth and Technical Configuration Policies for implementation in specific compute devices; includes perimeter or edge devices, network paths, compute devices and internet use 
  • Provide oversight for Information Technology team 
  • Other duties as assigned


Qualifications/Education: 

  • Four-year degree in computer science or related field preferred 
  • 12+ years of direct systems and network experience preferred 
  • 6+ years of supervisory/leadership experience 
  • Comprehensive knowledge of Microsoft operating systems environment, specifically o365 
  • Server 200X Systems Administration skills 
  • CCNA or CCNP level of understanding of networking engineering
  • Security certifications such as CISM 
  • Superior communication both verbal and written 
  • Experience directing employees in an IT department 
  • Experience w/ implementing and supporting anti-virus, anti-spam, anti-spyware, internet security and external security applications 
  • Experience with various network topologies: ISDN, Frame Relay, T1, T3, DS3, ATM, PPP, PRI, BRI, OC-3 and xDSL 
  • Experience with DNS, BIND, SNMP, ERGP and BGP 
  • Project management skills 
  • Demonstrated personal drive and sense of urgency 
  • Must have proven experience driving successful overall results 
  • Experience with conflict/problem resolution and negotiation skills 
  • Exhibits calm and composure under pressure 
  • Maintains the highest level of integrity, admits mistakes, and earns the trust of employees and partners 
  • Capable of working in a fast paced, rapidly changing environment and have the ability to multitask on a regular basis 

Benefits: 

  • Career growth and investment 
  • Be part of a company that is innovative, exciting and progressive 
  • Competitive health and wellness benefits for full-time employees 
  • 401k 
  • Flexible schedule 

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. 

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Location

RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

An Insider's view of DispatchHealth

What’s the vibe like in the office?

Working at DispatchHealth means working in a collaborative and supportive environment. With an open-office feel and the option to work from home if needed, I think our employees feel more connected to their jobs and co-workers.

Spencer Kline

Vice President, Growth

What projects are you most excited about?

The main focus for our product and engineering team is to build experiences for our users that make their job easier so they can deliver an exceptional patient experience. I'm excited to ensure a stable, reliable and secure platform capable of serving a large increase in patient volume, and build products that our users love by soliciting feedback.

Nabeel Meghji

Senior Vice President, Product Management

How does the company support your career growth?

It's incredible to work leaders that are true trailblazers in the healthcare industry. They set high expectations, but they listen to feedback and inspire their employees to reach higher, dream bigger, and achieve greater. With their support, I feel empowered to make a lasting impact.

Amelia Sprague

Director, Marketing and Communications

What unique initiatives do you have that encourage innovation?

I love watching DispatchHealth employees work together to improve how patients access great care. As we continue to transform and expand rapidly, staying enthusiastic and focused on our core purpose will help us continue to innovate and transform the healthcare industry.

Mark Prather

CEO

What makes someone successful on your team?

We have a lot of problems to solve in order to drive the business forward. Successful people in data/analytics are those who are comfortable being uncomfortable and who love to constantly learn new things. While they bring a solid base of knowledge in our primary tech stack, they are constantly finding new ways to meet business challenges.

Dan Edstrom

Business Intelligence and Analytics Leader

What are DispatchHealth Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DispatchHealth offers you a choice of two Health Flexible Spending Accounts (Healthcare or Limited Purpose) and a Dependent Care Flexible Spending Account.
Disability Insurance
Dispatch Health provides STD coverage at no cost to you. LTD coverage provides income when you have been disabled for 90 days. Your benefit is 60% of your monthly earnings, up to $10,000 per month.
Dental Benefits
Dispatch Health offers competitive benefits designed to provide high quality dental care.
Vision Benefits
Dispatch Health offers competitive benefits designed to provide high quality vision care.
Health Insurance Benefits
DispatchHealth offers you a choice of 4 plans: Two (2) HDHP Plans (HSA Open Access Plus and HSA Choice Open Access Plus) and two (2) PPOs (OAP Mid and OAP Choice Plans).
Life Insurance
DispatchHealth provides basic life insurance of $25,000 at no cost to you. Beneficiaries receive a lump sum payment if you die while employed by DispatchHealth. AD&D & Voluntary Life are provided.
Onsite Gym
Free gym access & the most unique healthcare culture in Denver
Retirement & Stock Options Benefits
401(K)
Company established 401k retirement plan in partnership with Vanguard
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Happy Hours
DispatchHealth provides monthly Happy Hours at local establishments
Parking
Open parking for all employees at no cost
Pet Friendly
DispatchHealth supports a pet friendly atmosphere.

Additional Perks + Benefits

DispatchHealth has partnered with InfoArmor to offer identity theft protection for employees and family members.

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