Granicus
Denver, CO

Technical Support Engineer at Granicus

| Greater Denver Area
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Job Summary:

The Support Engineer is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public.

This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer Support team in maintaining a "Customer Focused" environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction.

What You'll Do:

  • Handling ticket escalations from the Customer Support team.
  • Being On-call rotation for Production Support.
  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
  • Taking ownership of technical issues and working with other Engineering groups to resolve more advanced issues when necessary.
  • Resolving escalated issues with a minimal need for team-lead intervention.
  • Documenting/Updating SOP, RunBooks with troubleshooting and problem resolution steps.
  • Updating the ticket tracking system to provide an accurate, and current status of support issues.
  • Creating Knowledge Base articles to expand the knowledge for handling support issues.

Who You Are:

  • You have a technical degree in Computer Science or related field or equivalent experience (2+ yrs.).
  • You have enterprise SaaS or web-hosted software experience.
  • You have experience with networks, network tools, firewalls, appliances and protocols
  • You have experience with streaming media on internal & external networks
  • You have experience with monitoring tools like NewRelic, Pingdom, or LogicMonitor.
  • You have experience troubleshooting network infrastructure issues.
  • You have experience supporting or administering Windows 7 and Windows server.
  • You have experience with scripting languages, ideally PowerShell.
  • You have relational database experience (Oracle/MySQL/PostgreSQL/etc.).
  • You have a technical understanding of agile SDLC.
  • You have a passion for problem-solving.
  • You've used ticketing systems such as JIRA or a similar bug tracking system.

Benefits:

  • Office in Downtown Denver with spectacular mountain views
  • Company-paid RTD EcoPass
  • Fully stocked kitchen with drinks, snacks, and treats
  • Health, dental, and vision benefits, and 401K matching
  • Tuition reimbursement


Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

 

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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
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What are Granicus Perks + Benefits

Granicus Benefits Overview

Flexible Time off
Fully stocked kitchen
Commuter benefits
Parking allowance
401 K Match

Culture
Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Our game room includes Foosball, Shuffle Board.
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Up to $250 per year fitness allowance.
Professional Development Benefits
Tuition Reimbursement
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

Granicus Careers In Denver
14

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Account Manager

Granicus
Greater Denver Area
2 days ago
+29
Granicus is hiring a Small-Medium Government Account Manager to join our team! We are looking for a professional, customer-centric sales person with a technology sales background in local government to grow our business and number of customers. Candidates must have previous experience successfully prospecting over a large geographical region. This is an individual contributor sales position that requires a high degree of autonomy, activity, and attention to detail.

Account Executive

Granicus
Greater Denver Area
2 days ago
+29
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 200

Senior Software Engineer

Granicus
Greater Denver Area
3 days ago
+29
The Senior Software Engineer role at Granicus is for developers who lead the development team by example. They regularly take on the most difficult technical tasks and consistently make significant contributions to all areas of the Granicus product suite. In addition to those contributions, the Senior Software Engineer is a key contributor when new features are being groomed and planned by their team. Their application knowledge is indispensable in this area.

Contracts Manager

Granicus
Greater Denver Area
3 days ago
+29
Granicus is looking for a Contracts Manager to work in St. Paul, Denver, or Washington DC. The Contracts Manager will assist with mitigating risks, ensuring compliance, identifying and analyzing legal issues and drafting key documents. The ideal candidate is driven, resourceful and has impeccable attention to detail.

Implementation Consultant

Granicus
Greater Denver Area
3 days ago
+29
As an Implementation Consultant you'll be an expert on the govService platform, and a key partner in the successful rollout of projects across the United States. This role is the perfect combination of a business analyst with strong technical aptitude, and project management with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off with discovery, and requirements gathering right through to training – where customers are both enabled and encouraged to utilize the system to its fullest potential. You'll help customers update their processes – often weighing options that challenge the status quo. You are highly consultative, a trusted advisor.

Business Development Representative

Granicus
Greater Denver Area
1 week ago
+29
The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities to help support the Federal, State and Local Sales teams. They will partner with Sales Executives to set up sales meetings and opportunities with key decision makers in the government. Many of these opportunities will be generated through qualifying inbound marketing campaign leads via phone and email.

Sr. Digital Content Manager

Granicus
Greater Denver Area
1 week ago
+29
This role requires excellent written skills, attention to detail, organization, consistent follow-up, and ability to prioritize in a fast-paced and dynamic environment. The Sr. Digital Content Manager will report to the Sr. Director of Demand Generation and will work closely with all areas of the marketing team. Granicus is looking for an excellent writer who can position messaging to various audiences, and create digital content spanning the full-funnel including thought leadership, lead-generating, and product-specific content.

VP of Professional Services

Granicus
Greater Denver Area
1 week ago
+29
The Vice President of Professional Services leads the Professional Services (PS) function at Granicus. The PS organization is a large, multi-disciplinary team spread across multiple offices. The team includes 100+ implementation specialists, consultants, project managers, web developers, data specialists and various technical experts. The PS team owns the client experience during the pivotal period following deal closure until a satisfied customer is transitioned to the Customer Support & Success teams. Ultimately, the PS team is responsible for driving long-term customer satisfaction through repeatable solution delivery

Account Executive

Granicus
Greater Denver Area
1 week ago
+29
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 185

Implementation Specialist

Granicus
Greater Denver Area
1 week ago
+29
Implementation Specialists (IS's) split their time between managing and contributing to client projects. Implementation Specialists work with our most established public-sector clients to ensure they are maximizing their use of Granicus' SaaS products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.

Technical Support Engineer

Granicus
Greater Denver Area
1 week ago
+29
The Technical Support Engineer is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public.

Product Owner

Granicus
Greater Denver Area
2 weeks ago
+29
Granicus is seeking a skilled product owner to join our engineering team – creating great tools that help transform government. The Product Owner is responsible for gathering business requirements from cross-functional stakeholders, guiding the vision of what needs to be built, and working with the engineering team to deliver that vision. You will define acceptance criteria for stories and validate that they are met. You will manage the product

Solutions Architect

Granicus
Greater Denver Area
3 weeks ago
+29
As a Solutions Architect you'll be an expert on the govService platform, and a key partner in the successful rollout of projects across the United States. You are a customer focused leader who works hand-in-hand with the Implementation Consultants and Specialists to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, internal and external APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role.

Recruiter

Granicus
Greater Denver Area
3 weeks ago
+29
We're looking for a driven Recruiter who will have a hand in shaping the future of Granicus! As a member of the recruiting team, you're responsible for finding, screening and hiring best-in-class talent for Granicus. In this role, you will lead full cycle recruiting efforts, including sourcing passive candidates, using innovative recruiting methods and providing a high-touch experience for every candidate. You are also genuinely curious about