Systems Admin I

| Greater Denver Area
Zoom (zoom.us) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is growing at an explosive pace. With our recent funding of $100M from Sequoia, we are expanding teams across our organization. Now is the time to get on board at Zoom. It's an awesome place to work, and we're looking for the best people to join us. 
This person is responsible for the architectural development and deployment of the Zoom's overall IT systems. Administers, installs and troubleshoots a variety of operating systems. Performs systems maintenance tasks, such as system backup, recovery and file maintenance. Schedules, installs, and tests system software upgrades. Configures software and resolves moderately difficult technical problems. Monitors and maintains software licensing and maintenance agreements. Gaining exposure to some of the complex tasks within the job function. Occasionally directs or provides hands-on support to other IT team members resolving moderately difficult technical problems or other aspects of their work.

Responsibilities:

  • Maintains and supports the integrity of the operating system environment and various computer systems
  • Administers, installs and troubleshoots a variety of operating systems; performs systems maintenance tasks, such as system backup, recovery and file maintenance
  • Works on projects/matters of limited complexity in a support role
  • Focused troubleshooting and resolving customer problems and knowledge of ticketing systems
  • Manage a large number of concurrent projects as needed
  • Provides support to IT team members to resolve moderately difficult problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
  • Provides technical support to our local and remote employees and handles any escalations

Requirements:

  • 7+ years of relevant SaaS solutions and administration of Windows and Mac devices
  • 1 year of demonstrated professional experience working on system administration
  • Extensive knowledge of G-Suite; drive, message tracking, setting up user groups and calendar resources
  • Microsoft Office 365 and Excel spreadsheet experience
  • RingCentral for Business, (minimum 1000 + active users) with mobile support experience such as Android and iPhone devices.
  • Bachelor’s degree or other technical related training certifications
  • Familiarity with Zoom video conferencing industry and applications processes is a plus
  • Attention to detail, time management of moderately complex tasks and strong customer focus
  • Excellent written and verbal communications
  • Ability to effectively work with all levels throughout the organization
  • Possess a professional attitude and work ethic in addition to being well organized and efficient
  • Ability to deal with unforeseen situations and come up with logical solutions to these problems

Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom! 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

At Zoom we like to work hard, play hard, and deliver happiness. It is truly amazing what a group of people can accomplish when working together for a common goal.

Nerf guns, scooters, ping pong, bbq's, gif wars, pop a shot, and free lunches are all great things, but it is the people and mission at Zoom that make this office so special.

Mike

Business Development Manager

How do you collaborate with other teams in the company?

Collaboration is a way of life at Zoom. I spend part of my day traveling the world through video meetings while sitting at my desk in beautiful Denver. The worst part of the job is going to shake the person’s hand and realizing they aren’t in the same room as me.

Mike

Lead Enterprise Sales Engineer

What does career growth look like on your team?

Zoom’s mission is: Delivering Happiness. Our unique culture has created an atmosphere where employees are encouraged to continue to grow within the organization. As a fast growing start up, Zoom continues to innovate which provides endless new opportunities and ways for individuals to develop professionally!

Liz

Sales Development Manager

What is your vision for the company?

Our Vision is to be the global leader of video communications empowering people to accomplish more.

We care about Our customers, Ourselves, Our teammates, Our company and the result is delivering happiness and creating an environment of success.

We've received multiple awards for being a top place to work in Denver and our culture is 2nd to none.

Ben

Sales Manager

What's something quirky about your company?

At Zoom we connect all our employees around the globe through our chat. This enables any person to reach out to anybody in any office/remote location. “Zoomies/Zoomers” are able to create chat groups (Ski/Snow chat, Game of Thrones chat, etc.), send hilarious gifs, screenshots, and messages. We work hard here at Zoom, but we still have fun!

Kathleen

Technical Recruiter

What are Zoom Video Communications Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold bi-weekly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses anonymous questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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