Blue Canyon Technologies (BCT) is leading the way in the New Space revolution!  Our state-of-the-art systems are currently on missions from low Earth orbit to the Moon, near earth asteroids, and to Mars.  We create high-reliability spacecraft with significantly greater performance, much smaller size and at a fraction of the cost of traditional space systems.  We are involved in a wide range of projects for academic, commercial, and government applications. Join our innovative and dynamic company, as we build the small spacecraft of the future.  

Blue Canyon Technologies is seeking a talented and enthusiastic IS Support Specialist to join our growing team.  Well qualified applicants will be motivated and invested in company success. They will be organized to manage and complete multiple concurrent tasks and enjoy troubleshooting.

Job Responsibilities:

• Answering first-line help desk calls and responding to emails and ticket requests for service for all office locations.
• Managing hardware or software problems.
• Handle Tier 1 help desk escalations through tickets or phone.
• Follow up on outstanding requests and ensure timely resolution.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer-related equipment and IS resources including PCs, printers, laptops, smartphones, servers, data communication equipment, network infrastructure, and audio-visual systems.
• Deploy computer, smartphones and related equipment in a timely fashion to meet the day to day operational requirements.
• Provide technical support and assistance outside of normal business hours as required.
• Must have strong organizational skills and be able to prioritize work efficiently, multitasking is a must.
• Maintain and adhere to Company-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function
• Participate as an active team member on IS projects to which assigned
• Other duties as assigned

 Qualifications:

• Experience providing support in a Windows 10 environment
• Experience providing support on Microsoft Office products
• Experience providing support of Microsoft Outlook, Office 365
• Familiarity with computer hardware, accessories, printers, and communications equipment
• Physically able to move equipment
• Strong verbal, written, interpersonal and team skills

Education:

• Bachelor’s degree in an Information Technology discipline or equivalent experience

Working Conditions:

This job operates in a professional office environment, but in a manufacturing company. This role uses standard office equipment such as computers, phones, photocopiers, scanners, filling cabinets and fax machines.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods of time, use hands to finger, handle or feel. The employee is frequently required to reach with hands and arms, talk or hear. The employee is occasionally required to stand, bend, reach, and walk. The position requires some light physical effort. This would require the ability to lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities are required by this job which includes close vision, distance vision, color vision, and ability to adjust focus.

*All employees of BCT possessing or attempting to gain government clearance will be required to successfully pass a drug test.

Blue Canyon Technologies is a drug-free workplace and an Equal Employment Opportunity (EEO)/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status or any other protected factor.