Are you ready to unleash your potential in a global business that is committed to moving money for the better? Join Western Union as a Training Supervisor, located in our Headquarters in  Denver, CO/USA

Motivated by our values: purpose-driven, globally-minded, and trustworthy & respectful.

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires a relentless pursuit of better.

We’ll be looking to you to lead training projects and programs that support global company-wide strategic business objectives. This role is expected to use training theories, adult learning methodologies, and advanced instructional design capabilities to create effective training materials, lead complex training programs/initiatives, and manage stakeholder expectations. This position works with functional organizations and subject matter experts (SMEs) to develop practical and high-quality training and programs that address the training needs of the entire company

Your responsibilities will include

• Manage complex training programs and projects with minimal supervision
• Consult with the business on training requests and solutions
• Identify and assess current and future training needs
• Streamline and use a lean-agile methodology to improve internal processes
• Create engaging training activities and compelling learning content
• Demonstrate good working knowledge and application of adult learning methodologies
• Innovate in the area of content design and implementation
• Develop effective and highly engaging training materials
• Create and maintain project and program documentation
• Manage and coordinate program/training schedules
• Interact with, build, and manage relationships with subject matter experts
• Review and approve training materials developed by team members
• Provide direction and leadership to team members
• Compile training data and provide reporting for regulatory oversight
• Demonstrate advanced facilitation skills
• Reveal exceptional critical thinking and problem-solving skills

For such a pivotal role, you’ll ideally have:

• Minimum of four years experience with adult learning methodologies
• Minimum of four years experience with learning technologies
• Minimum of four years experience in the instructional design field
• Minimum of two years experience leading instructional design teams or programs
• Demonstrated ability to write compelling instructional text/content
• Program, lesson, and curriculum planning skills
• Proven experience with process creation and improvement
• History of experience with Articulate Storyline is a plus
• Working knowledge of Adobe software products is a plus
• Bachelor’s degree or equivalent work experience required

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Annual base salary gross: $71,192.21 - $96,334.33 USD Annual

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