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Sr. IT Operations Manager

| Greater Denver Area

Job Description:

Senior IT Operations Manager


Arrow Electronics has an excellent opportunity for a Senior IT Operations Manager in our Englewood, CO location.   This manager will responsible for management of the day to day activities to ensure stability and reliability of the Arrow Digital properties including continuous improvement in overall operation stability through process redesign, automation and containerized within Digital IT and with core IT; management of third party tools including cloud services; release coordination with core IT and Digital Delivery teams; and production support.  This role will work closely to ensure the support of the solution delivery, development and testing teams for Digital.

The ideal candidate is someone that has experience managing small teams in an enterprise-level matrix management environment; ability to learn new skills and identify improvement opportunities; be result driven and have direct ecommerce experience. Global experience preferred.


Essential Duties and Responsibilities

  • Direct supervision of Release Manager, DevOps manager, Production Support Manager and  Tools engineer, building out global team as appropriate
  • Maintain positive employee and peer relationships and nurture professional growth.
  • Manage system projects related to Windows, Linux, storage, network, database, web and application support   
  • Support Digital Roadmaps for all Digital properties as it relates to release management, production support and coordination with core IT
  • Ensure communication with other teams as well as to/from senior management and team members
  • Manage the process, pipeline, tracking and reporting for the build, rebuild, and deploy of new / rebuild existing servers in cloud provider(s).
  • Define standards for configuration in conjunction with development team and manage standards through to core IT
  • Manage vendor relationships for Digital tools and negotiate contracts and renewals with tools engineer assistance
  • Manage 24/7 support teams for order management issues and operations support for Digital front and back end systems in coordination with core IT incident management and other third party monitoring and support providers
  • Respond to escalations 24/7 for application or systems issues requiring procedural guidance and business decisions
  • Work with development managers to create long and short term infrastructure and automation strategies based on Digital executive team vision
  • Ensure root cause analysis investigations for production issues and ensure follow-up actions for operations teams are rolled out
  • Participate in weekly Performance Management reviews to ensure performance of the web properties is achieving targets; work with Performance team to identify issues and resolutions where applicable to achieve 3.5 second page load time.
  • Remain current in understanding of cloud technologies and devops methodologies  
  • Liaison with the Arrow Core technical teams and build strong relationships
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes


  • Bachelor’s degree in Computer Science, Information Technology, or a similar technical related field or relevant experience
  • 8+ years of experience managing technical teams and growing an organization
  • Enterprise level IT operations experience
  • 2 – 3 years managing and coaching managers
  • 2 – 3 years cloud experience (Azure, AWS, GCP)
  • 5+ years experience in B2C and/or B2B ecommerce
  • 5+ years experience with IT strategy and implementation
  • 3 – 5 years Project management of internal team projects
  • 3 – 5 years experience managing vendor relationships and contract negotiation
  • Understanding current technical methodologies, software solutions, and architecture
  • Experience with PCI and various Payment methods
  • Experience managing n-tier application architecture and technologies (web servers, database servers, load balancers, etc.)
  • Experience architecting and implementing high-availability server infrastructure
  • Knowledge of configuration management and Infrastructure as code tools
  • Experience with monitoring tools, database technologies, build/deployment tools
  • Sarbanes-Oxley Compliance Preparation
  • Optimizing B2B & B2C Payment process with a focus on fraud reduction


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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • SitecoreCMS
    • SalesforceCRM
    • Movable InkEmail
    • Oracle EloquaLead Gen


Our offices are approximately 15 miles south of Downtown Denver. Employees enjoy the easy access to the light rail station and I-25.

An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!


Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.


Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.


Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.


Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.


Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Wide Variety of Growth Opportunities
•Casual Work Environment

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks