Sr. Desktop Technician/System Administrator
About Conga/Apttus
Our new company (Conga) was created on May 7, 2020 with the merger of Conga and Apttus. The combining of these two companies creates a leader in mission-critical business process solutions, allowing both small and large companies to modernize their business processes.
Together, the new Conga is poised to provide the most complete offering in the market to digitally transform the foundational elements of business -- documents like quotes, contracts, and the processes that surround them -- to achieve commercial excellence.
For more information on the new Conga, please visit our newsroom at:
CONGA is looking for a Sr Helpdesk Technician/System Administrator to provide helpdesk/desktop support & maintain, upgrade, and manage our software/hardware/networks.
Candidate should be able to diagnose and resolve problems quickly and should also have the patience to communicate with a variety of interdisciplinary teams and users.
Sr Helpdesk Technician/System Administrator’s goal will be to ensure that our endpoint devices/technology infrastructure runs smoothly and efficiently and gets periodic upgrades without interruptions.
Responsibilities
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Maintaining Virtual machines across multiple platforms hosted on cloud and on prem
- Email security and server administration and monitoring
- Manage incidents via the IT Ticketing system
- PC deployment, desktop setup and break fix issues
- Basic A/V support for conference rooms/meeting setups
Experience, Skills, Competencies
- 5+ years or more experience as a Helpdesk Technician and 1-2 year as System administrator
- Experience with databases, networks (LAN, WAN) and patch management for Servers/End-point devices (Windows/Macs)
- Experience as a L1/L2 desktop support
- Working knowledge of virtualization, VMWare, or equivalent
- Working knowledge of SSO systems
- Knowledge of system security
- Experience with scripting and automation tools
- Excellent written and verbal communications
- Possess a professional attitude and work ethic in addition to being well organized and efficient
- Ability keep calm in unforeseen situations and come up with logical solutions to these problems
- Excellent hands-on IT technical knowledge in Windows, Mac, network, Microsoft Office 365, etc.
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Communications: concisely deliver the appropriate information to the right audience
- Must work well in a distributed team environment
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.