Sr. Analyst, Technical Operations

| Greater Denver Area
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Guild is hiring for a Sr. Analyst who will support our Chief of Staff for Technical and Operating teams, providing meaningful insights that inform prioritization and promoting a culture of data-driven decision making

In this role, you will support a wide range of projects aimed at better understanding our target customers, providers, and users. This role is an exciting opportunity for someone who enjoys bringing structure and rigor to ambiguous work, using creativity and research to overcome challenges, and being both a thinker and a doer to drive great outcomes.

As a Sr Analyst of Technical Operations, you will:

  • Mature our internal analytics capabilities specific to prioritization, from identifying key metrics to normalizing data sets to building out dashboards to drive key decisions
  • Creatively research our prospective customers, current partners and competitors to understand their needs, capabilities, and metrics and drive product and operations prioritization
  • Apply your expertise in quantitative analysis and reporting to provide insights and recommendations to inform and influence our priorities, and support and monitor progress
  • Effectively manipulate and analyze messy / non-normalized data sets, and develop appropriate controls to maintain reliable data and enable scalable tracking and reporting
  • Work closely with a wide range of stakeholders to identify analytics and insights that will enhance Guild’s ability to effectively and efficiently administer benefits 
  • Produce ad-hoc analyses with a high degree of speed and accuracy, enabling our technical teams to accelerate our employer and academic partner onboarding process
  • Collaborate with other analytics, data science, and research functions to deliver meaningful cross-functional insights and enhance leaders’ understanding of the interrelatedness of our initiatives

You are a strong fit for this role if you have:

Required Skills

  • 2+ years of experience in an analytical role in a fast-paced environment
  • Analytical, intellectually curious, excellent problem-solver who is comfortable working with messy and unstructured information with high attention to detail and accuracy
  • Knack for identifying trends and calling out opportunity areas
  • Proficiency in data visualization, story telling, and slide/deck-creation
  • Fluency in Analytics and BI tools such as Excel, SQL, R, or Looker
  • Team-player mindset and willingness to collaborate and solve problems cross-functionally
  • High degree of motivation to learn, go above and beyond, and find creative solutions
  • Passion for our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means effectively adapting your expertise
  • Something else? Wonderful, we’re curious to learn more about you!

Preferred Skills

  • Basic programming skills (Python a plus) for data extraction and transformation
  • Understanding and experience with payments data and compliance a plus

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications.  Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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