Software Support Engineer

| Greater Boulder Area
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About Adeptive Software

Adeptive is one of the fastest-growing companies in the title and escrow software market thanks to our product ResWare’s continued strong adoption by agents and underwriters across the country. Our software and the services we offer are resolutely focused on allowing customers to supercharge their businesses without having to change their approach to one dictated by an inflexible tool. 

We pride ourselves on a comfortable and supportive work environment populated by passionate and dedicated team members. We offer a competitive salary and benefits and seek out individuals who are looking for a meaningful career — not just their next job.

We are fortunate to have a team that

  • Gets it – smart and passionate learners,

  • Really Gives a Shit – a heartfelt dedication to helping our customers, our team and our community,

  • Does the Right Thing – treats everyone with dignity and respect, and

  • Has a healthy work-life balance – doesn’t try to wring every last ounce of energy out of themselves or their teammates.

And we’re dedicated to keeping it that way.

If that resonates with you and you are passionate about the role below – please drop us a line.

About the Role

As a Software Support Engineer, you'll support administrators and users of our flagship software, ResWare. This is an extremely important role for us: One of the reasons our customers love us so much is our support – it's high-touch and quick-response. We want someone great to help continue and grow that reputation.

Adeptive Support staff makes it easier for our customers to operate our software while respecting their time and unique needs. They are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic - they understand the stress that is inherent in time-sensitive businesses like Title and Escrow - and are natural educators. 

 While everyone on Adeptive’s technical support team needs good, general Microsoft stack skills, each individual typically also has an area or two of specialty. For the position we have available we are looking for someone with experience developing applications in C#.  While this role does not necessarily require coding against the ResWare codebase, it will require frequent code inspection and testing. 

Your Duties:

  • No matter what your “official” role, you enjoy working on any technical challenge.
  • You know how to communicate: On the phone, you're personable and articulate. In emails, you're clear and helpful. In meetings, you contribute ideas.
  • You have experience supporting, troubleshooting, and configuring complex software.
  • You are comfortable working directly with Engineering to troubleshoot and resolve support requests while coordinating with Support staff.
  • You have the ability to debug code to determine the root cause of a reported issue. 
  • You are adept at identifying, prioritizing, and tracking outstanding issues to ensure timely resolution.
  • You get satisfaction from helping people solve their most challenging technical problems.
  • You naturally maintain productivity and quality standards 
  • You are responsible for the stewardship of sensitive customer information
  • You can work full-time at our Superior, Colorado office.

Your Skills and Qualifications:

  • Administration and problem diagnosis in a Microsoft-based environment - Windows, Active Directory, SQL Server, Internet Information Services (IIS), Hyper-V.
  • Networking - routers, firewalls, network layers, web technology. Diagnosis and troubleshooting - WireShark, Fiddler, etc.
  • Database experience both at the administration level and the SQL level
  • You have a background in system administration, technical support, development or all three!
  • Excellent organization and interpersonal skills
  • Excellent verbal and written communication
  • Customer service/support experience via phone, email, and chat 
  • Ability to work with all levels of customers, including end-users, management, and executives

Ideally, you also have one or more of the following:

  • Experience with our product: ResWare
  • Remote PC troubleshooting experience (RDP, RemoteCall, GotoMeeting, etc.)
  • Desktop virtualization administration and troubleshooting (Citrix, Terminal Server, etc.)
  • Server virtualization administration and troubleshooting - VMWare, Hyper-V, VirtualBox, etc.
  • Coding (especially C#) or scripting (Perl, Python, Powershell, etc.) experience and interest
Read Full Job Description
Send resume and cover letter to [email protected]
Apply now
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases

Location

1000 S. McCaslin Blvd, Superior, CO 80027

An Insider's view of Adeptive Software Corporation

How would you describe the company’s work-life balance?

My family means everything to me, so work/life balance is a high priority. This saying, my last company required 12+ hour days. They pushed new releases over holidays and weekends. It gave very little time for anything else. That became the primary factor in coming to Adeptive. As a result, I've been able to get my Masters degree.

Chanda

Software Engineer

How do you collaborate with other teams in the company?

Unlike many other companies, collaboration at Adeptive is as simple as reaching out to the person you need whether that is your peer, your boss or Bryan our CEO. As a matter of fact, every person in the company is not only willing to work with you, but will actively seek you out to offer help however and whenever they can.

David

Technical Support Manager

What makes someone successful on your team?

Success is based on persistence and mistakes. Recognizing that you will make mistakes, and simultaneously knowing you will learn from those mistakes. Knowing that you have more then enough resources available to help you fix your mistakes is invaluable. Don't be afraid to take on new challenges, don't be afraid of making mistakes.

Melanie

Technical Support Engineer

What makes someone successful on your team?

We solve problems collaboratively & solo; all step up & help when needed. Our weekly meetings begin with light conversation & segueing to work-related matters. We share what each engineer is working on & provide an opportunity for each person to utilize the collective cognition of the team & work past roadblocks. This helps create a strong team.

Sean

Engineering Lead

What are Adeptive Software Corporation Perks + Benefits

Adeptive Software Corporation Benefits Overview

We pride ourselves on a comfortable and supportive work environment. We offer a competitive salary and benefits package including FSA, Health, disability & life insurance, dental and vision. Adeptive also provides a 401K Plan & matching, a flexible work schedule and a remote work program. We offer generous PTO, paid holidays, a stocked kitchen, casual dress, free on site parking and so much more!

Culture
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Adeptive Software provides employees with a 401(k)Plan managed by Empower Retirement. We also access to personalized retirement advice through a team of retirement professional at Fisher Investments.
401(K) Matching
We annually match 100% of contributions up to 1-2% of an employee's gross pay. Company match is determined annually based on the company's performance.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adeptive Software provides employees with a flexible work schedule that includes core hours with flexible start and end times.
Remote Work Program
Our remote work program includes full-time remote for specific positions, work from home 1 day per week, and work remotely on occasion as needed.
Vacation & Time Off Benefits
Generous PTO
Adeptive employees receive 4 weeks per year of paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Parking
Free on-site parking.
Professional Development Benefits
Lunch and learns
Adeptive hosts lunch and learn meetings at least once per month.
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