Why Carbon Black?

At Carbon Black, you'll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats.
If you want to join a growing company filled with people who are passionate about beating the world's nastiest adversaries, Carbon Black is the place for you. We've been named a "Top Place to Work" by the Boston Globe for four consecutive years because our teams are the best at keeping the world safe. We value diversity as we believe bringing in different views creates a distinct product advantage. Join us!

Why You Matter

Carbon Black is continuing to build out our office locations worldwide. We are looking for a seasoned IT generalist to be located in our Boulder, CO office. The ideal candidate is someone who can operate both independently and as part of the larger IT team to deliver exceptional employee service in our Boulder Office.

What You'll Do:

• Receiving, Tracking and Triage of Tickets
• Telephone and in person Tier I & II Support for Local and Remote Users
• Escalate issues to Tier III Support in a timely fashion
• Employee Onboarding and Offboarding
• Desktop, Laptop imaging and setup for Windows, Mac
• Build and maintain technical documentation, manuals, and IT policies
• Evaluate and Recommend changes to existing process and procedures.
• Participate in the evaluation of new software and technology.
• Software installation and configuration
• Troubleshoot and Resolve Desktop/Laptop System and Software Issues
• Troubleshoot and Resolve Remote Connectivity Issues
• Troubleshoot network issues and outages
• Ability to provide remote hands for installation and integration of local hardware
• Support and administer third-party applications
• Help maintain IT Operational standard compliance for remote office
• Occasional travel to other Carbon Black offices as necessary

What You'll Bring

You are quality focused, process and results oriented, and resourceful. A strong problem-solver, you're self-driven and interested in continuous improvement and learning.

• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
• 5-10 years IT experience
• Comfortable in a fast-paced environment
• Proven experience in an IT role supporting a remote office location
• Experience supporting networks, phones, end users
• Familiarity with various operating systems and platforms including Windows, Mac, & Linux
• Familiarity with physical security systems
• Ability to triage the incoming ticket queue
• Strong troubleshooting and analytical skills
• Customer service mindset, excellent interpersonal skills, and polished communication skills

Technical Skills

• Active Directory, Okta
• Windows 8, Windows 10
• MacOS X (10.10-10.13)
• iOS, Android
• Office Suites: Microsoft Office 2013, 2016 & Google Suite
• Microsoft Exchange, Skype For Business
• S/MIME Encrypted Email
• VMWare Workstation / Fusion
• Advanced Network Knowledge – Formalized Network Training and/or certification

Who We Are

Carbon Black is a leading provider of next-generation endpoint security. Carbon Black serves more than 3,700 customers globally, including 33 of the Fortune 100. As a cybersecurity innovator, Carbon Black has pioneered multiple endpoint security categories, including application control, endpoint detection and response (EDR), and next-generation antivirus (NGAV). Leveraging its big data and analytics cloud platform – the Cb Predictive Security Cloud – Carbon Black solutions enable customers to defend against the most advanced cyber threats, including malware, ransomware, and non-malware attacks. Deployed via the cloud, on premise, or as a managed service, customers use Carbon Black solutions to lock down critical systems, hunt threats, and replace legacy antivirus.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.