Senior Training Specialist at RingCentral
What if you could support solutions that are changing the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.
RingCentral Global Service and Support is all about the customer—devoted to making sure every customer’s need is met, and that they’re able to use our products effectively and easily.
As a member of the Global Service and Support team you’ll lead the post-sale experience for our customers. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what “winning together” truly means.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
RingCentral is looking for an experienced trainer to join our Customer Training team. Working for the Manager of Customer Training, this role will be a key contributor to the identification of training needs and the delivery of the customer training curriculum for RingCentral and global service provider and carrier partners. This role will focus primarily on the delivery of VILT and ILT, but may include other responsibilities.
Develop and implement strategy and standards for training delivery
Translate business strategy into world-class customer training solutions
Scope and prioritize training requests
Mentor junior team members
Facilitate world-class customer facing learning programs
Demonstrated ability to deliver engaging, visual, hands-on learning
Apply adult-learning principles to ILT and VILT
Assist with content development to refine and improve course curriculum as needed
Connect learning to key business initiatives and priorities
Assist with internal training initiatives as needed
Collect and analyze data to evaluate learning program effectiveness
Drive projects to completion within agreed upon timeframes
Seek continuous improvement; willing to try new ideas to provide more effective training
Build and maintain solid cross-functional relationships
Collaborate with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs
Some travel (< 10%) may be required
Proven success with blended learning including ILT and VILT
Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions
Comfortable working in virtual environments, using technology to collaborate and connect
Courage and confidence to challenge the status quo, expresses views openly
Stays up to date with training industry best practices and willing to try new ideas
Excellent organizational, analytical, interpersonal and written/oral communication skills
Bachelor’s degree from a four-year college or university is required
Five years of systems training experience or equivalent related experience driving user implementation and adoption
Voice-over-IP or telephony experience is highly preferred
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.