At ZOLL Data, we believe that medics, firefighters, dispatchers and the patients they serve should have better experiences during some of the most stressful times of their lives. We build software and services to help them achieve that.  We are a market leader in SaaS, enterprise, and mobile software solutions for the EMS industry (Emergency Medical Services), including applications focused on dispatch, billing, patient care, and fire departments. Our vision is to improve lives through transformational people and products.

Perks & Benefits: ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work.  Additionally we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service and much more!  Our full benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts and STD/LTD.

We are looking for a Senior IaaS Systems Engineer who will be instrumental in the success of ZOLL product hosting since he/she will play a big role in strategic planning, architectural design and capacity planning for the technology platform.  This individual will solve technical problems using their familiarity with Infrastructure as a Service and will remove hindrances associated with rapid deployment of new product solutions.  The engineer will also serve as an escalation point for complex technical support issues.  He/she will be responsible for managing complex mission-critical applications in a high availability 24x7 production environment.  The Senior Systems Engineer will design, configure and troubleshoot production software hosting environments by performing the duties below.

***This is NOT a remote position. Local candidates preferred. 

Responsibilities

Essential Job Duties:

• Improve service delivery with respect to deployment of systems infrastructure
• Streamline the provisioning of multiple data center assets
• Drive systems monitoring improvements for applications hosted in virtual data center
• Assist in the development of best practices for management of data center systems as it relates to HIPAA audits
• Serve as a technical resource for the IT team. Lead the design process when building new cloud infrastructure
• Participate in critical incident managementand root cause analysis
• Mentor other team members when managing critical infrastructure including escalation and root cause determination
• Take an active role in change managementprocess, ensuring that all submission and execution controls are adhered to for operational changes.
• Enhance data center infrastructure to facilitate high availability
• Evaluate and redesign data center infrastructure to accommodate customer growth and application scalability
• Position will offer career-benefitting exposure to a wide range of cloud systems design activities.
• Other duties as assigned by management.

Qualifications

Education: 

• Some college coursework or college degree in computer science or related field and/or equivalent experience

Experience:

• 5+ years of work in an IT data center 
• Must have experience with Amazon Web Services and Microsoft Remote Desktop Services
• Management of high availability systems which process confidential information
• Server and asset provisioning in a cloud environment

Skills/Abilities/Knowledge:

• Candidates with AWS certifications are preferred
• Microsoft SQL Server administration
• Microsoft IIS web server installation and configuration
• Web server load balancing technologies
• Experience with Powershell/Python/JSON are preferred
• Knowledge of the principles of service support as defined in the ITIL framework
• Solid communication and problem solving skills
• Ability to work unsupervised
• Ability to work extended hours – position requires participation in after hours on call rotation
• Ability to multi task and prioritize

ZOLL appreciates and values diversity. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.