System Administrator
Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory and will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.
In December of 2021, we closed our series B funding round with a $1.3 billion valuation, and that’s just the beginning. We expect 2022 to be our best year yet.
Working hard behind the scenes building and supporting our platform are exceptional people–from our large engineering and product teams to our fast-growing sales, supplier, and member support orgs, to our data, marketing, and operations teams.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people who are energized by our culture, with diverse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t live here. We’ve built a team of world-class people who really want to work with other world-class people. Click here to view our DNA, and if you like what you see, please, read on!
We’re excited to add a System Administrator to join our IT Team! Our ideal candidate has a strong ability to prioritize help desk requests from our 450+ associates while also moving the ball forward and leading various internal IT projects.
You’ll work hand in hand with our IT Manager and act as tier two/three for the Hotel Engine Help Desk team in supporting our teams to be fully functional and will be a key part of keeping Hotel Engine a dynamic and effective place to work.
Here’s what you’ll do:
- Assess and lead on security recommendations
- Assist in special projects during extended work hours
- Communicate outage/degradation of service to management
- Manage the Asset Management record—responsible for the integrity of asset management records
- Create a request for service support (SRS) from internal/external service providers
- Ensure build report (procedure) is feasible, clear, and concise
- Implementation of baseline changes and respond to change requests
- Perform technical evaluations, analysis, and troubleshooting for all supported platforms; build system configuration
- Providing technical configuration, setup, installation services, hardware and coordination of application projects
- Operate and maintain security on our SaaS platforms
- Work onsite in our headquarters based in Denver, CO
Here’s what we’re looking for:
- Must be proficient in Microsoft/Azure 365 at an administrator level and not just older A/D and Exchange on-prem environments
- Must be proficient with Microsoft Intune and MDM
- Must have deep knowledge of SharePoint administration and Intranet site deployment
- Extensive knowledge with PowerShell commands
- Must have experience with Onboarding and Offboarding of end-users such as installation and setup of Laptops/MacBook pros
- Keep IT equipment and Software assets updated in a standard asset management tool/system
- Setup and deploy automated end-user devices using Intune/autopilot and other productivity tools
- Must be customer service-oriented and support an executive team and office environment
- Must know ITIL principles and be detail-oriented in completing tickets
- Anticipate equipment and software licensing needs and process procurement requests approvals following standards and procedures
- Experience with RMM and automation tools such as Intune, Kaseya, N-able is preferred
- Perform daily escalated ticket reviews, document notes, and follow up on critical/urgent requests
- Coordinate and gather sufficient information from end-users and other support team members to provide a solid resolution
- Familiarity with ticketing systems & tools: Jira, ServiceNow, fresh service, etc
- Ensures escalated tickets are resolved timely and satisfactory
- Installing and configuring both Apple Mac and PC hardware and software
- Perform technical evaluations, analysis, and troubleshooting for all supported services in response to Help Desk Tickets—including but not limited to the following activities: system failures complete system outage
- An approachable, open mindset; always looking for the next way to make our processes more efficient
Cash compensation:
- The base pay range for this role is $75,000-$90,000. Annual performance bonus potential of up to 15% of base salary and stock options. Final offer amounts are determined by multiple factors, including prior experience, expertise and may vary from the amount above.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
