Senior Manager, Partner Enablement
ResponsibilitiesLead Partner Enablement Strategy and Execution
Lead cross department strategy and execution for partner services enablement to support partner growth, retention, solution adoption and partner satisfaction.
Ensure the best partner services and support experience with a focus on simplicity, ease of doing business, consistency, mutual profitability and predictability.
Set and ensure team objectives are met through quarterly, internally assigned MBO’s (Management by Objectives).
Drive the production and own asset management of collateral content (presentations, program guides, and other program sales tools) by collaborating across internal and external resources.
Enable program goals through the identification of needs of employees and partners. Work with cross-functional teams (BD, Marketing, Partner Enablement and Knowledge and Learning) on design through implementation of appropriate curriculum.
Drive program launch readiness activities by executing upon established release schedule for the roll-out of channel programs and communications that delivers channel messages at a pace that can be assimilated, and establishes a predictable cycle of communication and change.
Drive a consistent approach for obtaining and consolidating partner feedback to regularly identify areas of improvement in enablement solutions.
Establish and maintain relationships and effectively communicates with Partners/Partners Customers, business unit leaders and senior management to raise visibility and ensure collaboration with appropriate key stakeholders
Manage operations staffing, including collaborative recruitment, supervision, scheduling, development, and evaluation
Drive Operational Excellence:
Report and measure the effectiveness of programs and the overall return on investment for the company.
Collaborate with the Services and Alliances Operations team to develop metrics and track performance, sales process, programs, forecast, actual figures and to develop any new processes and system enhancements needed.
Team Support:
Provide support to members of the Partner Enablement Managers team to fulfill their team objectives and deliverables.
Participate in partner Alliance meetings to monitor success of the Partner Enablement team and identify opportunities for process enhancements and scalability.
Assist the overall Customer Experience and Alliances teams in developing approaches to appropriately communicate new enhancements to Partners, Partners customers, and prospective customers Partners.
What You'll NeedEducation
Undergraduate Degree or equivalent combination of education and experience in a related field
Experience
6+ years of experience in the SaaS industry in customer success, professional services management, consulting, or other relevant experience; including 3+ years of previous management responsibility with building high-performing teams.
Exceptional knowledge of the capabilities of Workiva solutions with experience presenting complex, multifaceted solutions in an easy-to-understand manner.
Skills
Excellent verbal, written, and interpersonal communication skills to interact with technical and nontechnical stakeholders at all levels.
Self-motivated with strong propensity for action, results and continuous improvement to drive innovation and obtain senior management buy-in and support.
Ability to think both strategically and tactically and to drive execution to work successfully in a high-energy, fast-paced, rapidly changing environment is necessary.
Exceptional organizational skills with the ability to multitask and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines.
Strong leadership, relationship building, and influencing skills as required to communicate with Partners to provide feedback and mentor partner resources.
Travel Requirement
25% travel
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office
How You’ll Be Rewarded
Base Pay Range in Colorado: $133,000 - $173,000
Restricted Stock Units granted at time of hire
A discretionary bonus typically paid annually
401(k) Match
Monthly Phone Stipend
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva: https://www.linkedin.com/company/workiva/
Learn more about benefits: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. Effective October 18, 2021, proof of COVID-19 vaccination is required to visit any Workiva office, attend in-person meetings, or travel for business purposes.