Senior IT Desktop Support
Hotel Engine is a high-growth, Denver-based tech company that is innovating the business travel industry with a free, private hotel booking management platform. With over 200,000 hotel properties globally, Hotel Engine offers up to 60% off publicly available hotel rates for small-to-medium businesses, large enterprises, and government travelers.
Serving industries like construction, transportation and logistics, oil and gas, retail, healthcare, and more, Hotel Engine has customized hotel reservation management solutions built for the control, transparency, billing, and support needs of organizations of any size and industry.
Summary/Objective: Hotel Engine seeks an IT Desktop Support Manager with strong technical skills and a customer-focused mindset to join our Service Desk team. The ideal candidate for this position has a strong ability to prioritize and handle helpdesk requests from our 100+ employees while also moving the ball forward on various internal IT projects.
In this position, you will be working to keep our teams fully functional and will be a key part of keeping Hotel Engine a dynamic and effective place to work. You will answer queries on basic technical issues and offer advice to solve them.
Must have good technical knowledge and be able to communicate effectively to understand the problem and work towards a solution.
Essential Functions:
- Serve as the lead and escalation point for desktop systems software and hardware, network infrastructure
- Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems
- Maintains passwords, data integrity, and system security for the desktop environment
- Manages hardware inventory and documents desktops application packages
- Creates and implements software distribution methods and standards
- Internal office support
- In conjunction with HR, manage the new hire on-boarding process
- Works with department leaders to clarify business application requirements and propose possible solutions
- Rapidly respond to emergency situations.
Required Education & Experience:
- Customer first mentality (strong written and verbal communication skills)
- A problem-solving mindset, strong organizational skills
- Experience with IT disaster recovery process
- Excellent working knowledge of Windows OS, Mac OS and their respective application suites
- Familiar with task manager and background processes
- Ability to use command prompt or PowerShell to issue commands
- Ability to diagnose and configure network settings
- Windows file sharing configuration
- Remote desktop experience
- Project planning
- Ability to set up IT desktop support for future growth
- Associates Degree and/or 3 years professional experience
**Please no third party recruiting agencies at this time**
Benefits list:
- Medical, dental, vision, and supplemental insurance
- 401k plan
- Free in-office monthly massages
- Unlimited vacation
- Paid holidays, sick time, and volunteer opportunities
- Discounted hotel rates
- Paid parental leave
- Craft brews and ciders on tap
- Company-sponsored social events and happy hours
- Paid gym membership
- Free organic fruit, snacks, and beverages
- Relaxed office and dress code
- Free on-site parking and bicycle storage
- Unmatched views of the Rocky Mountains
EEO Statement:
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.