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This role will be responsible for the development and monitoring of FluentStream’s security, compliance and privacy related obligations and activities.  You will ensure compliance and security in concert with the product roadmap. Architectural security, operational controls and compliance are all critical to our success and you will play a central role across all departments, as well as with  customers and partners.


Work directly with teams to develop and maintain auditable procedures to ensure on-going compliance

Create and maintain tools and documentation in support of current controls, policies, standards, and procedures related to various compliance obligations

Recommend improvements to teams and departments based on observation, sampling, and/or audit findings

Partner with Sales, Marketing, Client Experience, and other Customer facing teams to create communications to close business and ensure customers understand FluentStream’s compliance position

Establish and manage compliance project plans and escalations, issue/resolution processes, and requirements prioritization process

Communicate compliance goals and initiatives effectively to gain buy-in, trust, and collaboration from internal leadership, product development teams, and operations teams

Collaborate regularly with leadership to address emerging compliance requirements

Guide, implement and manage all information security practices and compliance across the organization

Act as an information security expert to advise FluentStream’s product teams

Establish and drive the framework for operational controls and certifications

Improve the security, audit-ability and compliance of our production and software development environments

Work with teams  and manage effective action plans in response to audit discoveries and compliance violations.

Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk.

Ensure all employees are educated on the latest regulations and processes.

Develop and implement plans to safeguard digital data from accidental or unauthorized modification, destruction, or disclosure; adheres to emergency data processing needs.


Brilliant oral and written communication skills.

Highly-analytical with strong attention to detail.

In depth understanding of SaaS/cloud infrastructure security models and best practices (i.e IAM).

Experience of security issues in a continuous software development/deployment environment.

Self-motivation and the ability to work under minimal supervision

Thorough understanding of computer-related security systems including firewalls, encryption, and password protection and authentication.


3+ years experience in a compliance role managing HIPAA, SOC2, GDPR, FCC, etc

AWS compliance experience

Familiar with the UCaaS, and/or VoIP.

Ability to cultivate relationships with colleagues, customers, and prospects.

Proficient with a broad array of security software applications and tools.

Strong problem solving, analytical skills, organizational, and project management skills

Experience managing compliance audits (from GDPR to HIPAA and all things in-between) and coordinating compliance programs

SOC2 AICPA Trust Service Principles and/or SOX/PCI audit and/or implementation experience

Practical working knowledge of compliance frameworks and certifications which includes, but is not limited to, PCI DSS, SOX, HIPAA, GDPR, US Privacy Shield, EU Data Protection Directives, NIST-CF, CCPA


  • Health, Dental, and Vision Insurance
  • 401k plan
  • Participate in ownership of the company
  • Tuition Reimbursement
  • Unlimited PTO
  • Paid family leave
  • Pet Insurance

FluentStream is one of Colorado’s fastest growing companies according to Inc. 5000 and we are one of 2020’s Best Places to Work according to BuiltIn Colorado. We are a fun, fast-paced and innovative communication software company. Our mission is to automate and simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications. 

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM


We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.


Client Support Manager

How do you collaborate with other teams in the company?

We work closely with our product development team to address customer's issues they call us about and make the product work even better for them. We partner with our Voice Engineering team to brainstorm and problem solve when technical issues come up. Both teams are always willing to hear our ideas and suggestions!


Client Support Rep

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!


Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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