Renewals Manager

| Greater Denver Area

Renewals Manager
Job Type: 
Full Time
Location: 
Denver
Department:
 Customer Success

RingCentral is more than just a tech company, we are on a mission to make your collaboration simpler, more pleasant and more productive. We believe that culture is the compass to success and so our RingCentral Values are woven into the fabric of all we do. We seek extraordinary talent that is eager to do the best work of their life while supporting others in doing the same.

At RingCentral, we believe that our success is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with RingCentral, the renewal serves as an incredibly important breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an extraordinary Renewal Manager. You will partner with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers) to ensure that value is realized and that the customer are set up for continued success.

Responsibilities:

  • You will own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
  • You will actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • You will maintain and report an accurate rolling 180-day forecast of renewals
  • You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • You will communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
  • You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • You will set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentral

Qualifications:

  • 3+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Shown discovery, negotiation and closing skills
  • Experience handling a pipeline and closing large contracts
  • Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
  • Approaches work with empathy and a creative, problem-solving mindset
  • Self-motivated, proactive, energetic team player
  • Takes an active interest in increasing customer happiness and deepening customer relationships
  • Extraordinary time and process management skills, ensuring nothing slips through the cracks
  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

Tier4

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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