SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Provider Success Coach at SonderMind

| Greater Denver Area
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SonderMind is seeking to hire a Provider Success Coach to empower our providers to create, grow, and sustain a thriving practice, where they deliver high quality care and improve the lives of clients. Provider Coaches enable providers to be successful by continuously conveying the value and driving the adoption of SonderMind’s tools, resources, community, and programs. As our ideal candidate, you are passionate about building relationships and energized by helping others, and you haven proven experience hitting and exceeding performance goals. This team at Sondermind will work closely with stakeholders across the organization working to drive provider performance projects that promote Provider durability.

How You'll Make an Impact

  • Proactively monitor provider account performance markers such as average claims per month, % to session goals, clinical outcomes, and other key indicators to ensure booking performance and quality 
  • Identify gaps in performance, which could include lower than expected average claims per month, indications of churn, % to session goals, clinical outcomes,  and create projects to address, and collaborate with the Provider, or internal teams to execute and resolve the private practice issues. 
  • Consult with Providers  and internal teams to learn/understand/master all optimization levers and when to pull them 
  • Drive revenue by consulting with Providers on market specific / Payor best practices 
  • Understand, improve and challenge current processes to continuously create a better Sonderminder, Provider, and Client experience 
  • Work across department functions in collaboration and project management to develop new strategies and initiate best practices
  • Collaborate with team leadership to build and alter processes that drive improved quality and quality of coaching interactions
  • Analyze data to constantly improve performance and processes as we scale

 Gotta Have

  • 1-2 years in a SaaS Account Management or a Customer Success function (required)
  • Experience coaching, mentoring or leading peers in order to drive towards team success
  • Competitive and results-driven individual with a proven history of utilizing and analyzing data to achieve the best results by continuous training, quality assurance, and KPI monitoring
  • Forward thinker with the capacity to be creative in developing new ideas and implement proven methods for the team
  • You have a growth mindset, thriving on challenges to develop yourself and the Team

Nice to Have

  • Experience working for a high growth company (Plus)  
  • Healthcare experience preferred
  • Experience with a CRM software (Salesforce preferred)

Other Details

  • This role is located in Denver, CO and is a full-time, exempt position 
  • Pay range: $45,000 - $55,000, actual pay commensurate with experience. 
  • This role will be eligible to participate in the full employee benefits package

To apply, please submit your resume and cover letter. In your cover letter, please explain your professional experience and career goals are aligned with this role 

Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.

Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy (NOTE: company is fully remote during COVID pandemic)
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.
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Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

Jobs at SonderMind
13

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Operations
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Software Engineer III

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Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. About this Role We are  seeking to hire a Senior Product Manager to own the strategy and tactical execution for

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SonderMind is hiring an Implementation Specialist to implement and support Medical Behavioral Integration models with our healthcare partners. We are searching for an operationally-minded problem solver to implement existing solutions and develop improved solutions to streamline the client experience between healthcare practices and SonderMind providers. In this position, you will use skills in project management, solution design, and problem

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  Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact  In this role, you will work closely with the finance leadership team in analyzing &

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SonderMind is hiring Senior Software Engineers with strong Ruby on Rails experience to support our network of clients & providers. As a Senior Software Engineer, you will be able to make immediate impact on design and implementation decisions with the team. You will drive and participate in design sessions as well as constantly evaluate technologies and trends to be leveraged to optimize our platform. You will join a motivated team that

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Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The mission of the Provider Education coordinator is to create a first-class experience

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Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The Director of Credentialing Operations will be responsible for overseeing SonderMind

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