SonderMind is seeking to hire a Provider Success Coach to empower our providers to create, grow, and sustain a thriving practice, where they deliver high quality care and improve the lives of clients. Provider Coaches enable providers to be successful by continuously conveying the value and driving the adoption of SonderMind’s tools, resources, community, and programs. As our ideal candidate, you are passionate about building relationships and energized by helping others, and you haven proven experience hitting and exceeding performance goals. This team at Sondermind will work closely with stakeholders across the organization working to drive provider performance projects that promote Provider durability.

How You'll Make an Impact

• Proactively monitor provider account performance markers such as average claims per month, % to session goals, clinical outcomes, and other key indicators to ensure booking performance and quality 
• Identify gaps in performance, which could include lower than expected average claims per month, indications of churn, % to session goals, clinical outcomes,  and create projects to address, and collaborate with the Provider, or internal teams to execute and resolve the private practice issues. 
• Consult with Providers  and internal teams to learn/understand/master all optimization levers and when to pull them 
• Drive revenue by consulting with Providers on market specific / Payor best practices 
• Understand, improve and challenge current processes to continuously create a better Sonderminder, Provider, and Client experience 
• Work across department functions in collaboration and project management to develop new strategies and initiate best practices
• Collaborate with team leadership to build and alter processes that drive improved quality and quality of coaching interactions
• Analyze data to constantly improve performance and processes as we scale

 Gotta Have

• 1-2 years in a SaaS Account Management or a Customer Success function (required)
• Experience coaching, mentoring or leading peers in order to drive towards team success
• Competitive and results-driven individual with a proven history of utilizing and analyzing data to achieve the best results by continuous training, quality assurance, and KPI monitoring
• Forward thinker with the capacity to be creative in developing new ideas and implement proven methods for the team
• You have a growth mindset, thriving on challenges to develop yourself and the Team

Nice to Have

• Experience working for a high growth company (Plus)  
• Healthcare experience preferred
• Experience with a CRM software (Salesforce preferred)

Other Details

• This role is located in Denver, CO and is a full-time, exempt position 
• Pay range: $45,000 - $55,000, actual pay commensurate with experience. 
• This role will be eligible to participate in the full employee benefits package

To apply, please submit your resume and cover letter. In your cover letter, please explain your professional experience and career goals are aligned with this role 

Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.

Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

• Therapy coverage benefits to enable our employees to get the care they need
• Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
• Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
• A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy (NOTE: company is fully remote during COVID pandemic)
• Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.