Payment Operations Associate
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:
- Forbes Fintech 50 2021
- Glassdoor Best Places to Work 2021
- Inc. Best-Led Companies 2021
- TIME 100 Most Influential Company 2021
We’re growing and looking for...
We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
About the team:
The Asset Movements team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge financial products. As a Payment Operations Associate (Asset Movements), you’ll serve as an integral part in all cash management and debit card functions for our customers by facilitating transaction disputes, resolving complex inquiries, and supporting our cash management product. This is an opportunity to be a part of one of the most efficient and important pillars of Robinhood’s business.
What you’ll do day-to-day:
- Supporting front-end tasks for our Cash Management product. These tasks will include responding to customer inquiries, submitting transaction disputes, account transfers, ACH transfers, and cash management
- Consistently meet productivity goals with minimal error.
- Acting as subject matter expert in all Cash Management Asset Movements processes and clearly communicating with outstanding customer service. You’ll work diligently and patiently with our customers and other departments to solve some of their most complex Cash Management asset movement issues, such as disputes.
- Communicate directly with third party relationships in order to facilitate customer requests.
- Serve as a point of contact for CX, Treasury, AML, and Market and Brokerage Operations for all issues related to cash management and debit card.
About you:
- Bachelor's degree or equivalent practical experience
- 2+ years working in operations or banking services is preferred
- Ability to meet productivity goals
- Exceptional attention to detail and strong problem solving skills
- Excellent written and oral communication skills
- Self-starter with ability to work independently
- Resourceful and adaptive in fast-paced, entrepreneurial environments
- Ability to work some weekends
- Familiarity with debit cards, payments, and/or prior experience working for a Money Services Business (MSB) is a plus
- Prior consumer technology experience is a plus
Colorado Residents Only: In accordance with Colorado state law, Robinhood provides an estimate of the pay range associated with this role. In Colorado, the target hourly rate for this position is $21. Pay is based on several factors, including but not limited to education, work experience and certifications. Successful candidates will also be eligible for an annual discretionary incentive compensation award of 5% of their earnings pursuant to Robinhood’s applicable bonus plan. Please note that this information is only provided publicly for candidates in Colorado, but the role is open to candidates outside of Colorado as well.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).