SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Patient Collections Specialist at SonderMind

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As a Patient Collection Specialist, you will be responsible for all patient collections starting with ensuring client credit card charges are successful, to outreaching clients with outstanding balances. You will make an impact through ensuring that balances are being collected, providers are being paid, and clients are being charged and refunded in a timely and ever-improving manner.

Our Ideal Candidate 

As our ideal candidate you have strong attention to detail and are able to meet deadlines. You are motivated to ensure outstanding balances are being collected, providers are being paid, clients are being charged and refunded in a timely manner. You enjoy being presented with challenges, are solutions-oriented, and are excited to work with a highly collaborative team.

What You'll Do

  • Own the full patient collection cycle
  • Communicate directly with clients in regard to outstanding balances, verify balances owed are accurate; dive into rescheduling failed patient charges, upload clients to an outside collection vendor
  • Positively impact accounts receivable collection improvements through patient collection efforts
  • Identify and suggest improvements in revenue workflow efficiency

Gotta Have

  • Knowledge of insurance plans and contractual arrangements affecting payments
  • 1+ years of direct customer service in the healthcare industry or related field 
  • Demonstrated accounts receivable experience in patient collections
  • Comfort and interest in working in a fast-paced, ever evolving environment

Nice to Have

  • Demonstrated success in revenue-cycle innovation
  • Experience in a start-up environment
  • Self-motivated and driven 
  • Expert Excel skills

Other Details

  • This role is located in Denver, CO and is a full-time, non-exempt position
  • Pay range starting at $18.00/hr
  • This role will be eligible to participate in the following:
    • Full employee benefits package
    • Employee stock option purchase plan
    • Variable performance-based bonus incentives

Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.

Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy with 18+ days accrued PTO per year; flexible work-from-home policy (NOTE: company is fully remote during COVID pandemic
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.
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Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Friends outside of work
Eat lunch together
Intracompany committees
Our company encourages employee-lead committees, social events, and resource groups.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Diversity sourcing plans for leadership roles, partner with code schools that promote training underrepresented groups in tech, employee training on implicit bias, diverse interview panels
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SonderMind employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Our exceptional dental plan covers up $75 of monthly premiums.
Vision Benefits
Our no-cost vision plan covers up to $150 for frames and up to $230 for contact lenses.
Health Insurance Benefits
Our insurance plan covers up to 90% of monthly premiums, covers 100% of preventative costs, and we provide plans with as little as $1000 monthly deductibles.
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) matching plan managed by MassMutual. We match 4% of contributions up to 4% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Up to 16 weeks of parental leave for the birthing parent and a guaranteed 8 weeks of parental leave.
Flexible Work Schedule
SonderMind provides employees with a flexible work schedule that includes unlimited time off, flexible hours in the office, and occasional work from home options.
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
We have regular family-friendly office events and host an office picnic every year to include SonderMind families to meet and mingle.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Paid Sick Days
Employees receive unlimited PTO for sick days as well as personal wellness days.
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Game Room
Stocked Kitchen
Our kitchen has unlimited free snacks and beverages, and is conscious of a variety of dietary preferences and restrictions.
Happy Hours
Social Happy Hours are hosted on a monthly basis.
Relocation Assistance
Relocation stipend for qualifying candidates.
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

Jobs at SonderMind
14

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Senior Product Manager- Search & Matching Algorithms

Greater Denver Area
17 hours ago
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. About this Role We are  seeking to hire a Senior Product Manager to own the strategy and tactical execution for

Director of Customer Success

Greater Denver Area
3 days ago
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact Our Director of Customer Success will be responsible for driving business and clinical

Credentialing Associate

Greater Denver Area
5 days ago
SonderMind is hiring a Provider Operations Associate (known as Credentialing Associates) to support the growing network of licensed therapists. The Credentialing Associate will manage the credentialing activities for providers that join our network. The Credentialing team is responsible for ensuring that providers submit proper documentation and adhere to our outlined processes and deadlines. You will be joining a collaborative high-energy team that is driven to support our providers throughout the credentialing process. 

Partnership Manager

Greater Denver Area
1 week ago
SonderMind is hiring a Partnership Manager to support the growth and maintenance of our healthcare system partnerships in various SonderMind markets. We are searching for a strategic, dynamic, and relationship-driven individual to build trusted relationships with healthcare systems, medical practices, and other sites of care in a designated geographic region. In this position, you’ll use skills in relationship building, solving problems, and

Implementation Specialist

Greater Denver Area
1 week ago
SonderMind is hiring an Implementation Specialist to implement and support Medical Behavioral Integration models with our healthcare partners. We are searching for an operationally-minded problem solver to implement existing solutions and develop improved solutions to streamline the client experience between healthcare practices and SonderMind providers. In this position, you will use skills in project management, solution design, and problem

Manager of UX/UI Design, Internal Admin & Partnerships

Greater Denver Area
1 week ago
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact As our Manager of UX/UI Design you will be responsible for crafting experiences that

Cloud Operations Administrator

Greater Denver Area
1 week ago
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact This role will be primarily responsible for supporting our production environment and

Product Manager

Greater Denver Area
1 week ago
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact We are  seeking to hire a Product Manager to own the strategy and tactical execution

Provider Marketing & Communications Manager

Greater Denver Area
2 weeks ago
As our Provider Marketing and Communications Manager, you’ll be responsible for innovating, optimizing, and maintaining marketing strategies across the entire provider journey. You will deliver and manage marketing strategy plans to attract, engage, and delight SonderMind providers from prospect to evangelism. Even as you focus on strategy, you’ll be ready and willing to roll up your sleeves and contribute copy, content, and other materials to

Director of Clinical Quality

Greater Denver Area
2 weeks ago
SonderMind is hiring a Director of Clinical Quality to develop and execute quality strategies in order to continuously improve clinical initiatives and promote SonderMind’s value through data, best-practices, and innovation. In this role, you will assess opportunities for quality improvement throughout the client and provider journeys, as well as create and drive quality improvement strategies across departments. Your success will be dependent on

Director of Payor Strategy and Operations

Greater Denver Area
2 weeks ago
Key Responsibilities Account Management: Build a deep list of relationships with national and regional payors. Use a CRM to manage account management activities.  Contract Negotiation: Secure market access for and optimal reimbursement for SonderMind’s services.   Team Development: Build a team to initiate, cultivate and strengthen our relationships with current and prospective payors. 

Manager, Pricing Strategy

Greater Denver Area
3 weeks ago
Key Responsibilities Holistic Pricing Strategy: Develop and maintain a strategic framework for analyzing both current and future pricing decisions Pricing Recommendations: Leverage data, market research, team feedback, and overall pricing strategy to develop pricing recommendations centered around SonderMind’s growth targets Pricing Analysis: Analyze pricing impact on market performance post-launch

Director of Product, Provider Experience

Greater Denver Area
3 weeks ago
What you'll do Shape the vision and roadmap for Sondermind’s provider experience by working in tight collaboration with the company leadership and key stakeholders. Build deep, collaborative partnerships with cross-functional leaders across our Engineering, Design, Marketing, Clinical and Operation teams to deliver on the product vision. Build innovative, delightful products and experiences to fundamentally transform the mental health space by combining the best of humans and technology.

Director of Clinical Engagement

Greater Denver Area
9 months ago
About SonderMind The need for mental health support has never been more acute yet frustrations abound for individuals unable to access care. With our recent successful Series B round of funding (https://tcrn.ch/3bXyvQW), our rapidly growing team is more prepared than ever to redesign behavioral health to become more accessible, approachable and utilized. If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be