Partner Success Manager

| Greater Denver Area

Partner Success Manager

Our Purpose

Xero is a dynamic and ever-expanding global company. We have developed an award winning Software as a Service (SaaS) solution which is revolutionizing the way small businesses complete their accounting requirements. Xero is beautiful accounting software that gives small businesses and their advisors real time access to accounting information, anytime, from anywhere. Our universe revolves around our customers and our simple mission to make their businesses more productive.

Xero has grown rapidly, with offices in New Zealand, Australia, UK and USA and customers in over 180 countries.

In order to stay ahead of our competitors, we need to continue to provide practical yet intuitive Accounting Platform and Technology solutions to:

  • Accountants and Business Advisory firms that offer Accounting, Bookkeeping, Tax, Audit, Advisory and related services (typically referred to as "Advisory Partners")
  • Technology and Sales focused organizations looking to leverage SaaS technology platforms to build solutions and target specific distribution channels - such as Retail, Restaurant and Hospitality, Insurance, and eCommerce for example (typically referred to as "Alternative Channel Partners")

How you'll make an impact

The Partner Success Manager is responsible for managing and supporting the our partner's adoption and implementation, and continued satisfaction with the Xero Cloud Accounting solution our ecosystem of Add-on Partners. The Partner Success Manager (PSM) works with the Senior Account Manager as a part of the Senior Account Team and is introduced to the partner during the pre sales/recruit phase. As the implementation process ramps up the PSM becomes the primary point of accountability to the partner throughout the initial implementation and through any subsequent follow on work.

The PSM owns and manages Xero's relationship with the partner's Xero Champion(s) and Executive Leadership, providing counsel and guidance aimed at ensuring their successful experience with Xero. The PSM also serves as an internal advocate for the client to various internal Xero teams and resources. In this role the PSM is a critical resource in helping to drive support and change within Xero when necessary to help the partner achieve their business objectives. The PSM will work closely with the Xero Leadership teams for the Partner Consulting, Education, Product, Marketing and Community and CX teams.
The PSM will regularly provide best practice recommendations, expert-level application support, assist partners in solving point-in-time challenges, to increase the effective use and adoption of the Xero solution. The Partner Success Manager will be measured on the client's utilization of the solution, adding additional clients, engagement with Xero as a business partner, and overall partner satisfaction.
What you'll do

  • Create account strategies and plans for Senior Account Manager Partners in order to achieve stated partner and Xero business objectives
  • Exceed sales quota, retention and satisfaction goals by identifying partners' business challenges and aligning Xero solutions and services to create and deliver significant value
  • Manage and expand relationships "high and wide" in partner organizations in order to expand the relationship footprint
  • Collaborate with other Xero functions and manage resources to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible
  • Ensure regular rhythm of business reporting/dashboard metrics internal to Xero and external to partner to ensure sales and implementation objectives and timelines are on track and obstacles and issues are identified early.
  • Manage Quarterly Business Review content and meetings (as required) with Partner Executive teams and Senior Xero Leadership
  • Articulate the Xero value proposition with industry context
  • Ensure a formal account engagement plan is developed for each Advisory and Alternative Channel Partner for each tat PSM is engaged with
  • Ensure Partners and staff attend introduction webinars, events & certification training
  • Educate accounts on all partner resources available
  • Monitoring existing accounts progress through the sales cycle
  • Updating CRM system with all client communications including calls, emails and meetings
  • Maintaining and updating CRM system of all practice staff and contact details
  • Respond in a timely manner to all account inquiries
  • Driving attendance for Xero Sales led events and Partner Forums
  • Work closely with Senior Account Manager and Partner Enablement to deliver marketing business plan

Success looks like

  • Meeting monthly revenue, retention and satisfaction targets
  • As per above monthly KPI's – reported on a weekly or monthly basis
  • Extensive industry knowledge, contacts and networks
  • Ability to influence and drive sales within partner channels
  • Strong business development skills
  • Proven account management, sales performance and results
  • Outstanding communication and presentation skills
  • An enthusiasm for building strong relationships
  • Strong market knowledge in current Practice and SME software competitor platforms
  • Demonstrated initiative and ability to work autonomously
  • Ability to create a quick and strong rapport with partners
  • Attention to detail and follow-up
  • Be process driven and takes ownership
  • Passion and desire to make a difference

It's time to introduce yourself:

Now that we've caught your attention, it's time to catch ours. Please send us your resume if you:

Are passionate about selling into the emerging online accounting market and creating a #beautiful accounting experience to current and future Accounting Partners.

Show your passion for the #human side of sales through cultivating a deep understanding of the needs of your customers and how Xero can best improve their business.

Seek the #challenge of complex problems, crazy-smart collaborators and a fast-paced/high growth work environment.

#Champion sales thinking by bringing a unique point of view while inspiring impeccable quality from others.

Take #ownership by driving meaningful change and deliver results with passion and purpose.

Xero is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM

Location

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

An Insider's view of Xero

What’s the vibe like in the office?

The vibe is that of a coffee driven, people centric, work-hard-stay-true tech business. The humans I interact with daily are passionate and kind, and the leaders are strong and clear. Slap a few dad jokes and a bit of kiwi humor in there, and there you have it.

Ryan

US Customer Experience Team Leader

How do you collaborate with other teams in the company?

At Xero we work tightly with our cross functional teams so that the people closest to the the problem have the freedom to do what they know best. I always look forward to working collaboratively with all the Xero teams because they make work fun while we accomplish things every day.

Kristen

Partner Development Representative

What makes someone successful on your team?

If you’re hungry to learn more, have a brilliant idea, or are passionate about a particular project, just dive in head first. Xero values people who are do-ers, who want to roll up their sleeves and #champion an initiative through from beginning to end.

Becky

Business Manager

What is your vision for the company?

Xero is on a mission to support our communities by helping small businesses succeed. To do that well - we hire passionate people who engage directly with our customers every day. Leveraging innovative technology to simplify accounting isn't enough – we want to build beautiful experiences that solve the most pressing needs of our customers.

Keri

President, Americas

What are Xero Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Eight weeks paid leave for primary caregiver. Two weeks of paid leave for secondary caregiver.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of PTO in addition to 11 paid holidays per calendar year
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of caterers
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
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